Horrible!! Place

Horrible!! Place

Very old.

Very old.

We were quit impressed with the hotel and location overall. The room was spotless and modernized. We are already plannng to go back next year. The staff was quite friendly and helpful.

We were quit impressed with the hotel and location overall. The room was spotless and modernized. We are already plannng to go back next year. The staff was quite friendly and helpful.

Great location. No fridge. They discontinued the intrrnet service early in the evening. By the way, expedia only reserves the room and yu must pay when you get there. I didn't know that and it caus3d me much confusion

Great location. No fridge. They discontinued the intrrnet service early in the evening. By the way, expedia only reserves the room and yu must pay when you get there. I didn't know that and it caus3d me much confusion

I chose this hotel because I wanted to be close to the centre of town, it had adequate ratings (generally over 8 & proudly displayed in reception), and was offering a significant discount from its standard price. I made a grave mistake. The hotel is like a time warp back to the 1960s. The place has not been renovated for decades. My room was ancient with old decorations, carpets and furniture. The windows are single glazed with a poorly fitting sliding opening so, given there is no heating in the rooms, it was very cold overnight because nights are cold in Toluca due to the altitude (certainly in November). The bedspreads (no duvets here) were dirty and threadbare the sheets were well used and the towels were old, sometimes with holes or frayed edges. The bathroom (again ~1960s),was dirty with mould on the grout and celling - hardly surprising with no extractor fan or window and the water kept running after the toilet was flushed as there was a faulty flushing mechanism. Service at the front desk was minimal and whilst a breakfast (small choice), was available in a 'restaurant' area it was at an extra charge as it appeared to be run as a separate business (you could drop a tip into a canister by the till but before I reached the exit from the 'restaurant (~20 metres), I heard them opening the tin to retrieve the cash. There is absolutely nothing to recommend about this hotel and the selection in Toluca includes plenty of modern hotels (though not so many in the centre).

I chose this hotel because I wanted to be close to the centre of town, it had adequate ratings (generally over 8 & proudly displayed in reception), and was offering a significant discount from its standard price. I made a grave mistake. The hotel is like a time warp back to the 1960s. The place has not been renovated for decades. My room was ancient with old decorations, carpets and furniture. The windows are single glazed with a poorly fitting sliding opening so, given there is no heating in the rooms, it was very cold overnight because nights are cold in Toluca due to the altitude (certainly in November). The bedspreads (no duvets here) were dirty and threadbare the sheets were well used and the towels were old, sometimes with holes or frayed edges. The bathroom (again ~1960s),was dirty with mould on the grout and celling - hardly surprising with no extractor fan or window and the water kept running after the toilet was flushed as there was a faulty flushing mechanism. Service at the front desk was minimal and whilst a breakfast (small choice), was available in a 'restaurant' area it was at an extra charge as it appeared to be run as a separate business (you could drop a tip into a canister by the till but before I reached the exit from the 'restaurant (~20 metres), I heard them opening the tin to retrieve the cash. There is absolutely nothing to recommend about this hotel and the selection in Toluca includes plenty of modern hotels (though not so many in the centre).

Location is a block from the busy arches in the historic center but is more peaceful. Our room faced the street but was quiet at night. Carpet was new, bed was comfortable, bedding was nice. There was a small place to hang clothes and 3 large drawers. Tile and condition of the bathroom was good with an odd window for venting that looked into a space between rooms and some water pipes. Hand and bath soaps were in dispensers on the wall with bottles of lotion and mouth wash. The shower was just lukewarm for me, better for my husband. Drinking water, hot and cold, was on the floor near the elevator with paper cone cups plus one plastic cup provided in the room. Front desk and cleaning staff were cheery and helpful.

Location is a block from the busy arches in the historic center but is more peaceful. Our room faced the street but was quiet at night. Carpet was new, bed was comfortable, bedding was nice. There was a small place to hang clothes and 3 large drawers. Tile and condition of the bathroom was good with an odd window for venting that looked into a space between rooms and some water pipes. Hand and bath soaps were in dispensers on the wall with bottles of lotion and mouth wash. The shower was just lukewarm for me, better for my husband. Drinking water, hot and cold, was on the floor near the elevator with paper cone cups plus one plastic cup provided in the room. Front desk and cleaning staff were cheery and helpful.

This hotel serves it's function. If you are looking for a centric hotel, this is it. However do not expect a 4 star hotel, since it does not count with air conditioning.

This hotel serves it's function. If you are looking for a centric hotel, this is it. However do not expect a 4 star hotel, since it does not count with air conditioning.

Very clean and excellent service. Close to stores.

Very clean and excellent service. Close to stores.

ES UN HOTEL MUY COMODO Y LIMPIO, CÉNTRICO ES UN EXCELENTE PUNTO DE PARTIDA PARA IR AL VOLCÁN Y REGRESAR POR LA TARDE. EL SERVICIO ES MUY BUENO....SI LO RECOMIENDO AMPLIAMENTE

ES UN HOTEL MUY COMODO Y LIMPIO, CÉNTRICO ES UN EXCELENTE PUNTO DE PARTIDA PARA IR AL VOLCÁN Y REGRESAR POR LA TARDE. EL SERVICIO ES MUY BUENO....SI LO RECOMIENDO AMPLIAMENTE