It’s been good their and am looking forward to staying their again

It’s been good their and am looking forward to staying their again

Everything was great. There was too much humidity in the room so all dry clothes became wet and all wet clothes couldn’t dry. Even the mirror was foggy. The pool was closed so they gave us free tickets for the CocoBongo show which was really fun. Public transit was really close. Once we saw a cockroach in the bathroom. Overall great value for the money.

Everything was great. There was too much humidity in the room so all dry clothes became wet and all wet clothes couldn’t dry. Even the mirror was foggy. The pool was closed so they gave us free tickets for the CocoBongo show which was really fun. Public transit was really close. Once we saw a cockroach in the bathroom. Overall great value for the money.

Pathetic. Don’t stay even if they allow to stay free of cost. Water dripping from all over the roof. Pungent smell and not hygiene. Staff is not supportive.

Pathetic. Don’t stay even if they allow to stay free of cost. Water dripping from all over the roof. Pungent smell and not hygiene. Staff is not supportive.

Best customer service. Gus our front desk person was awsome, he did everytning to make sure our stay was comfortable and fun. Very good !!

Best customer service. Gus our front desk person was awsome, he did everytning to make sure our stay was comfortable and fun. Very good !!

Guest needs drinking water especially on summer months

Guest needs drinking water especially on summer months

Wouldn’t stay here again. A leak somewhere in the shower of the room flooded my room three days during my four-day stay (one badly as the whole room was covered with water, the other two days enough to be annoying as the entrance to the room was slippery and wet, so I had to keep my shoes and suitcase above the ground just in case. I advised them multiple times but all they did was clean up the water rather than fix the problem, so it kept happening. The rooms weren’t cleaned properly - mind you it was the shared accommodation part of the hostel, but the bathrooms definitely didn’t get cleaned every day, leaving toothpaste smears and hair in the sinks and shower. Lastly, the pool was closed for a whole morning/afternoon without notice… it was the only day I had free to enjoy the facilities, so I wasn’t able to do so at all, which was inconvenient. All in all, this was the worst accommodation I’ve had in years — and I travel enough to be able to compare!

Wouldn’t stay here again. A leak somewhere in the shower of the room flooded my room three days during my four-day stay (one badly as the whole room was covered with water, the other two days enough to be annoying as the entrance to the room was slippery and wet, so I had to keep my shoes and suitcase above the ground just in case. I advised them multiple times but all they did was clean up the water rather than fix the problem, so it kept happening. The rooms weren’t cleaned properly - mind you it was the shared accommodation part of the hostel, but the bathrooms definitely didn’t get cleaned every day, leaving toothpaste smears and hair in the sinks and shower. Lastly, the pool was closed for a whole morning/afternoon without notice… it was the only day I had free to enjoy the facilities, so I wasn’t able to do so at all, which was inconvenient. All in all, this was the worst accommodation I’ve had in years — and I travel enough to be able to compare!

Love the place, but no personal tv or fridge in your room

Love the place, but no personal tv or fridge in your room

The people were great! I was a little annoyed at check-in because one staff member told me before I checked in that the towel and sheet (I was in a cohabit room) required a $15 deposit, 100 pesos, or my ID. I didn't have cash at the time, so I planned on using my ID when I completed check-in. However, the person that helped me when I completed check-in said that they no longer take IDs, so I had to pay $21 in fees (more than the deposit itself!) to pull out money from the atm in the lobby. I would've taken out money somewhere else earlier if I didn't think the ID was an option... The room itself was okay. There were a lot of mosquitoes inside the room which I promptly hunted and killed. The resort was nice - pool was great and I enjoyed the common kitchen and other amenities. Overall very average experience. Some goods, some bads.

The people were great! I was a little annoyed at check-in because one staff member told me before I checked in that the towel and sheet (I was in a cohabit room) required a $15 deposit, 100 pesos, or my ID. I didn't have cash at the time, so I planned on using my ID when I completed check-in. However, the person that helped me when I completed check-in said that they no longer take IDs, so I had to pay $21 in fees (more than the deposit itself!) to pull out money from the atm in the lobby. I would've taken out money somewhere else earlier if I didn't think the ID was an option... The room itself was okay. There were a lot of mosquitoes inside the room which I promptly hunted and killed. The resort was nice - pool was great and I enjoyed the common kitchen and other amenities. Overall very average experience. Some goods, some bads.

The employees are very friendly. and very nice customer service but the installations are bad. THEY HAVE SOME ACTIVITIES AND IS VERY CLOSE TO THE ATRACTIONS AS A BARES OR COCOBONGO VERY CLOSE TO RESTAURANTS ND THE SEA. BUT THE HOSTAL IS NOT CLEAN AN SMELL BAD I THING YOU HAVE TO DO RESPARATIONS BECAUSE THEY CAHARGE ME LIKE 160 USD FO R 2 PEOPLE AND I HAVE TO SHARE RESTROOM.

The employees are very friendly. and very nice customer service but the installations are bad. THEY HAVE SOME ACTIVITIES AND IS VERY CLOSE TO THE ATRACTIONS AS A BARES OR COCOBONGO VERY CLOSE TO RESTAURANTS ND THE SEA. BUT THE HOSTAL IS NOT CLEAN AN SMELL BAD I THING YOU HAVE TO DO RESPARATIONS BECAUSE THEY CAHARGE ME LIKE 160 USD FO R 2 PEOPLE AND I HAVE TO SHARE RESTROOM.

budget but good area

budget but good area

We had an amazing stay at Selina hotel. The location is great. We received an amazing service from Fernanda. We enjoyed our stay very much.

We had an amazing stay at Selina hotel. The location is great. We received an amazing service from Fernanda. We enjoyed our stay very much.

This is actually a chain I have stayed with Selina in Miami also so decided to try it again in Cancun.Booked studio apt for my birthday. It was very spacious and clean. Everything that we needed. We had a great time at Selina. It was right in the middle of everything. They also had on site bar with activities, food and music. Also offer tours that we took and made incredible memories. Definitely recommend.

This is actually a chain I have stayed with Selina in Miami also so decided to try it again in Cancun.Booked studio apt for my birthday. It was very spacious and clean. Everything that we needed. We had a great time at Selina. It was right in the middle of everything. They also had on site bar with activities, food and music. Also offer tours that we took and made incredible memories. Definitely recommend.

The outside area is beautiful BUT our room was filled with misquotes. We only stayed one night and were covered in misquote bites. Piping was exposed in the bathroom and paper towels were wrapped around the pipes. Water did not get warm in the shower.

The outside area is beautiful BUT our room was filled with misquotes. We only stayed one night and were covered in misquote bites. Piping was exposed in the bathroom and paper towels were wrapped around the pipes. Water did not get warm in the shower.

Extremely noisy. Non stop music till 4am. Receptionist can’t change room when I reported the issue. I asked them for refund so I could find another hotel at midnight to sleep. They promised to talk to their manager for refund or partial refund but it never happened. If you want to sleep, please avoid this unbearable hostel.

Extremely noisy. Non stop music till 4am. Receptionist can’t change room when I reported the issue. I asked them for refund so I could find another hotel at midnight to sleep. They promised to talk to their manager for refund or partial refund but it never happened. If you want to sleep, please avoid this unbearable hostel.

Great location and friendly staff!

Great location and friendly staff!

I really enjoyed the area of the property and where it was located! Everything I needed was provided! My only negative was that someone else staying must have got on the wrong floor and tried to get into my room at 2am! Very startling, but keeping the door lock and closed I voiced to please leave my room and you must have the wrong room! I know it’s nothing the hotel could control but now just a friendly reminder to fellow woman solo travellers to invest in the extra door lock device!! Definitely would stay again!

I really enjoyed the area of the property and where it was located! Everything I needed was provided! My only negative was that someone else staying must have got on the wrong floor and tried to get into my room at 2am! Very startling, but keeping the door lock and closed I voiced to please leave my room and you must have the wrong room! I know it’s nothing the hotel could control but now just a friendly reminder to fellow woman solo travellers to invest in the extra door lock device!! Definitely would stay again!