I needed a late check in, called over 10 times with no answer. Was driving down from Auckland to Wellington so not being able to contact anyone at the hotel made the entire trip stressful. Terrible customer service, the room was dirty, had random black hair all over the floor. Someone’s water bottle was left sitting in the bed storage, was also incredibly dusty in the same area, doesn’t look like the room has been properly deep cleaned in 6 months. No fan for the bathroom in an internal room which is pretty ridiculous considering we didn’t have any windows to open. If I knew the customer service would be that terrible I wouldn’t have booked. They have a self check in- check out service, with no one answering phone calls the entire day.

Had a great stay here in August 2024. Thanks guys. It was perfect for my time in Wellington.

Its affordable and clean

Clean rooms.

Its affordable and clean

Room 217 Room was freezing, tried to turn the heat pump on which on blowed out cold air despite being on the full fan, sun/heat symbol and cranked up to 30 degrees. Waited for over 30 minutes for this to change.

Room 217 Room was freezing, tried to turn the heat pump on which on blowed out cold air despite being on the full fan, sun/heat symbol and cranked up to 30 degrees. Waited for over 30 minutes for this to change.

All good. No staff !!! But good

All good. No staff !!! But good

It was a good option for a business stay where I wasn't in the room a lot. Room was quite poky - and the raised bed was unusual and not that great. More than 1 person in the room would be very tight. Wallpaper was peeling. The bathroom was generous. I'd say this is a good cost-effective option but don't expect too much!

It was a good option for a business stay where I wasn't in the room a lot. Room was quite poky - and the raised bed was unusual and not that great. More than 1 person in the room would be very tight. Wallpaper was peeling. The bathroom was generous. I'd say this is a good cost-effective option but don't expect too much!

Self check-in after 8pm was okay but self check-out didn’t work at 7am on a Sunday morning. Just dropped off room key card. Haven’t seen any staff around during our 2 nights day.

Self check-in after 8pm was okay but self check-out didn’t work at 7am on a Sunday morning. Just dropped off room key card. Haven’t seen any staff around during our 2 nights day.

The room, the bed and every aspect of it was clean and tidy.

The room, the bed and every aspect of it was clean and tidy.

This room Is designed for only one person with the ceiling taken over half the bed, also the window was so cold. No extra blanket.

This room Is designed for only one person with the ceiling taken over half the bed, also the window was so cold. No extra blanket.

after hours check in was fantastic, perfect accommodation for a simple work trip at a good price. The market needs this.

after hours check in was fantastic, perfect accommodation for a simple work trip at a good price. The market needs this.

Great location, very clean and good size room. Only thing was the windows did not block out the traffic noice.

Great location, very clean and good size room. Only thing was the windows did not block out the traffic noice.

No fresh towels. Bed not made

No fresh towels. Bed not made

I like the interior only room alot, could use softer bedding and lower bed, it feels like I'm climbing a ledge every times I get on bed. The staff kindly informed me that there's a overstay fee.... After I've already stayed for additional hours, I would like that those sort of charge to be presented to me before I checked in.

The workers down reception are very nuve and easy too talk too. I’ll definitely will be coming back

The workers down reception are very nuve and easy too talk too. I’ll definitely will be coming back

Great job

Great job

Definitely will not be recommending or staying again. It was a last minute booking, I checked in 20 minutes after booking and 10 minutes after checkin said to the front desk I will changing it to one night and contacted expedia immediately. The staff have refused to refund for the second night. My initial issue was the TV has no free TV channels only chromecast so unless you bring your own device or use your own logins you hear everything around you from other rooms. The room itself wasn't the cleanest I found hair on the bed and when pulling back the sheet hair all over the mattress protector. The bed was very high which is odd being a accessible room. There are great cafes nearby so you don't need to waste money eating there and much better hotels, apartments and options in Wellington. I understand why it was so easy to book last minute and again will not return or recommend.

Definitely will not be recommending or staying again. It was a last minute booking, I checked in 20 minutes after booking and 10 minutes after checkin said to the front desk I will changing it to one night and contacted expedia immediately. The staff have refused to refund for the second night. My initial issue was the TV has no free TV channels only chromecast so unless you bring your own device or use your own logins you hear everything around you from other rooms. The room itself wasn't the cleanest I found hair on the bed and when pulling back the sheet hair all over the mattress protector. The bed was very high which is odd being a accessible room. There are great cafes nearby so you don't need to waste money eating there and much better hotels, apartments and options in Wellington. I understand why it was so easy to book last minute and again will not return or recommend.

When we arived at the reception we were greeted by a very pleasant lady at reception who booked us in gave us key for our door. We were booked in for a three night stay and when we went to make a cup of tea we found that there were on two regular tea bags and several other types of tea bags which we do not drink. There was two hot chocolate sachays which we drank as a second choice after using the two normal tea bags. We spoke to a lady at housekeeping who advised she would arrange for us, so we went out for the day. On our return we found that no additional tea bags or even the chocholate sachays were there so no evening drink was had. Most motels and accommodation we stay always have several normal tea bags or atleast when a request is made to housekeeping additional tea bags are supplied.

When we arived at the reception we were greeted by a very pleasant lady at reception who booked us in gave us key for our door. We were booked in for a three night stay and when we went to make a cup of tea we found that there were on two regular tea bags and several other types of tea bags which we do not drink. There was two hot chocolate sachays which we drank as a second choice after using the two normal tea bags. We spoke to a lady at housekeeping who advised she would arrange for us, so we went out for the day. On our return we found that no additional tea bags or even the chocholate sachays were there so no evening drink was had. Most motels and accommodation we stay always have several normal tea bags or atleast when a request is made to housekeeping additional tea bags are supplied.