The staff is very friendly.

The staff is very friendly.

Hotel is ok, depending on the rate you get its not worthy what its charged.

Hotel is ok, depending on the rate you get its not worthy what its charged.

The rooms have very thin walls and you can here people having sex in adjoining rooms

The rooms have very thin walls and you can here people having sex in adjoining rooms

Aisha at main desk helped us a lot, her willingness to help was amazing. also a good and neat place to stay, really clean !

Aisha at main desk helped us a lot, her willingness to help was amazing. also a good and neat place to stay, really clean !

The AC stopped working…so I had two very uncomfortable nights. Staff were not bothered. Don’t stay here.

The AC stopped working…so I had two very uncomfortable nights. Staff were not bothered. Don’t stay here.

The hotel it self is really nice, the breakfast is okay, even though the staff will close the buffet 15 min before to a sure they had food left for them. The rooms are okay however the bed from our room 225 was as hard as prison beds, my back was killing me for 3 days. The cleaning staff are extremely loud and do not respect guest sleeping. To top that off we arrived pretty early at the hotel but we’re informed we couldn’t check in because “they’re were no rooms available” so we stayed in the pool area while they had “availability” it was 11 am and the room225 was cleaned. I passed by receptionist at 12 and asked and the receptionist told me she still had no room available. I came back at 4pm and to my surprise I was given room 225. So they basically made me wait around just because, if I would have known this I would have paid an extra day just to have a room available but this wasn’t event offered to me.

The hotel it self is really nice, the breakfast is okay, even though the staff will close the buffet 15 min before to a sure they had food left for them. The rooms are okay however the bed from our room 225 was as hard as prison beds, my back was killing me for 3 days. The cleaning staff are extremely loud and do not respect guest sleeping. To top that off we arrived pretty early at the hotel but we’re informed we couldn’t check in because “they’re were no rooms available” so we stayed in the pool area while they had “availability” it was 11 am and the room225 was cleaned. I passed by receptionist at 12 and asked and the receptionist told me she still had no room available. I came back at 4pm and to my surprise I was given room 225. So they basically made me wait around just because, if I would have known this I would have paid an extra day just to have a room available but this wasn’t event offered to me.

Paid for a very disappointing breakfast

Paid for a very disappointing breakfast

Location

Location

The rooms are very small and clean. the location is in the heart of town. the pool is nice and the restaurant on location is a good breakfast deal at $8.90 for the buffet

The rooms are very small and clean. the location is in the heart of town. the pool is nice and the restaurant on location is a good breakfast deal at $8.90 for the buffet

We really enjoyed our short stay (3 nights) at Swan's Cay. The room was clean and had everything we needed. The pool was great, just steps away from our room and the water was the perfect temperature. Staff were helpful and friendly. The only thing that was not great was the dog tied up next to a house behind the hotel that barked every afternoon/evening, but not much the hotel can do about that.

They mixed up the rooms. Then gave me a different room but not like my previous, offered an upgrade for $95. The Hotel was under maintenance and smelled like straight paint. No room service the whole stay. Needless to say we will not be staying there anytime soon

They mixed up the rooms. Then gave me a different room but not like my previous, offered an upgrade for $95. The Hotel was under maintenance and smelled like straight paint. No room service the whole stay. Needless to say we will not be staying there anytime soon

Service is excellent. They allow for luggage storage and shower use after you check out. My room had a couple dead bugs in it but was otherwise clean.

Service is excellent. They allow for luggage storage and shower use after you check out. My room had a couple dead bugs in it but was otherwise clean.

Great location. One of the few places in Bocas with a pool. Nice to have refrig in room. Great bathroom.

Great location. One of the few places in Bocas with a pool. Nice to have refrig in room. Great bathroom.

In general, this hotel is one of the better hotels in Bocas, however Bocas has a lot of bad hotels. The good - the hotel is centrally located, hot water, and good English skills. Also, the front desk staff was ok, especially the young lady working there, as she helped me out a few times. The bad - wifi was somewhat unreliable, the bed was so hard is was difficult to sleep on, I was given a paper wrist ban and told I needed to wear it to access the hotel at night (for 3 days), and then on my last night there was a serious roach problem. So bad they were getting into bed with me. That was too much.

In general, this hotel is one of the better hotels in Bocas, however Bocas has a lot of bad hotels. The good - the hotel is centrally located, hot water, and good English skills. Also, the front desk staff was ok, especially the young lady working there, as she helped me out a few times. The bad - wifi was somewhat unreliable, the bed was so hard is was difficult to sleep on, I was given a paper wrist ban and told I needed to wear it to access the hotel at night (for 3 days), and then on my last night there was a serious roach problem. So bad they were getting into bed with me. That was too much.

Hotel was better than expected. There was a slight mix up with the reservation but they fixed it right away and even threw in breakfast for the bit of trouble. The staff were very friendly and helpful. The area is beautiful and we wish we had stayed for many more days.

Hotel was better than expected. There was a slight mix up with the reservation but they fixed it right away and even threw in breakfast for the bit of trouble. The staff were very friendly and helpful. The area is beautiful and we wish we had stayed for many more days.

Three nights staying with my wife. It was terrible. There are discos bars around hotel and you are in the middle of terrible, terrible noise. You cannot hear yourself in your room till late night. When loud music is over you can hear guests staying in other rooms. Paper walls. We had to wait to check in 4 hours! Wifi? Yes, sometimes. On the first day we didn't have hot water, on the second day no water at all. Dirty, old towels. And you pay for this 100$ per night. Avoid this place!!! The worst hotel I ever slept!

Three nights staying with my wife. It was terrible. There are discos bars around hotel and you are in the middle of terrible, terrible noise. You cannot hear yourself in your room till late night. When loud music is over you can hear guests staying in other rooms. Paper walls. We had to wait to check in 4 hours! Wifi? Yes, sometimes. On the first day we didn't have hot water, on the second day no water at all. Dirty, old towels. And you pay for this 100$ per night. Avoid this place!!! The worst hotel I ever slept!

comfortable room, air con was great, fridge was handy, bathroom was modern and large wih large shower. VERY intermittent wifi though (throughout the whole hotel), shame room had no lounge seating. Balcony was bit cramped and with poor quality seating. Pool was pleasant and clean. Hotel is quite dated in public areas. Something living, large and black scuttled under one of the sofas on the first floor landing when I approached it one day (shivers). Breakfast was not inspiring!