Staff switched rooms to start. Gave out king room to another family member. Very awkward to resolve. Elevator broken & multiple trips to get Wi-Fi , directions to use AC. Front room near street loud all night. Was not a value & worse place we stayed in Mexico. One star is generous. Location is ONLY bonus but plenty of other options much better. We left early .

From the moment I arrived til the very last minute that I left the hospitality here was amazing! I stayed for 3 days and I really booked my next stay. So convenient to everything Puebla has to offer! I highly highly recommend this hotel to anyone. Also check out the Terrace and restaurant and bar!

From the moment I arrived til the very last minute that I left the hospitality here was amazing! I stayed for 3 days and I really booked my next stay. So convenient to everything Puebla has to offer! I highly highly recommend this hotel to anyone. Also check out the Terrace and restaurant and bar!

Liked location close to the zocalo and all. Liked the casona Didnt like the room with windows that didnt open, floor tiles loose, stained sheets and towels and no room vemtilation. I was waiting 15 minutes in the los.chismes bar and was ignored by all waitress. And Barman Bad customer service!

Liked location close to the zocalo and all. Liked the casona Didnt like the room with windows that didnt open, floor tiles loose, stained sheets and towels and no room vemtilation. I was waiting 15 minutes in the los.chismes bar and was ignored by all waitress. And Barman Bad customer service!

This is a unique property as it used to be the Italian Consulate in the 19th Century. The rooms have high ceiling and are comfortable. I heard no noise from the street. There is a chef from France that has recently arrived for the hotel restaurant which I had dined at twice to very tasty meals. The hotel is very close to the main plaza.

This is a unique property as it used to be the Italian Consulate in the 19th Century. The rooms have high ceiling and are comfortable. I heard no noise from the street. There is a chef from France that has recently arrived for the hotel restaurant which I had dined at twice to very tasty meals. The hotel is very close to the main plaza.

Our room was very dirty upon check in but cleanliness improved over our stay. Took about 10 minutes of running shower to get hot water. Limited amenities in hotel. Great location close to zocalo, cathedral, shopping and dining. Not sure I’d go back.

Our room was very dirty upon check in but cleanliness improved over our stay. Took about 10 minutes of running shower to get hot water. Limited amenities in hotel. Great location close to zocalo, cathedral, shopping and dining. Not sure I’d go back.

No exterior windows, all rooms enter from main atrium lobby, so even though rooms are ok, you can hear everything going on due to hard surfaces and door not sound-proofed. The free breakfast, which consisted one choice, Frosted Flakes of all things, was insulting.

No exterior windows, all rooms enter from main atrium lobby, so even though rooms are ok, you can hear everything going on due to hard surfaces and door not sound-proofed. The free breakfast, which consisted one choice, Frosted Flakes of all things, was insulting.

Great location. Helpful staff.

Great location. Helpful staff.

Wi Fi lacking with no explanation as to why. They were not able to fix during my whole stay. As a business traveler wifi is very important. Hot wat took over 5 minutes to got hot in the shower.

Wi Fi lacking with no explanation as to why. They were not able to fix during my whole stay. As a business traveler wifi is very important. Hot wat took over 5 minutes to got hot in the shower.

Property’s location is great! Everything around you, it’s central and convenient!

Property’s location is great! Everything around you, it’s central and convenient!

This hotel has so much charm as much of the buildings or “casonas” in this historic city do. It was a wonderful stay and I have to agree with others that the staff was amazing. We felt safe and comfortable. There was a large group of us so we had the chance to see 3 different junior rooms. If you are able to, request one located at an end or corner. Those have the best features in my opinion. I stayed in an interior room which made it significantly smaller, darker and stuffier because it did not have operable windows. It only had a small inoperable front window facing courtyard and our sink was awkwardly located outside the restroom with a half frosted bathroom door rather than a full privacy door. The amenities such as split Ac units in each room and elevator were nice since we traveled with elderly family. We had an issue with our shower head the first night. But we were pleasantly surprised to see it replaced with a new one the same day we reported it. The only negative for us was the hotel restaurant food. The coffee was subpar. Most of the time, it was barely hot. And the food in general was mediocre which was a shame because there were a couple of times we were too tired to go out to eat and wished their food had been better. But the complimentary continental breakfast was still appreciated. Be sure to go up to the rooftop for drinks. It has a nice view of the Cathedral and large lounge area.

This hotel has so much charm as much of the buildings or “casonas” in this historic city do. It was a wonderful stay and I have to agree with others that the staff was amazing. We felt safe and comfortable. There was a large group of us so we had the chance to see 3 different junior rooms. If you are able to, request one located at an end or corner. Those have the best features in my opinion. I stayed in an interior room which made it significantly smaller, darker and stuffier because it did not have operable windows. It only had a small inoperable front window facing courtyard and our sink was awkwardly located outside the restroom with a half frosted bathroom door rather than a full privacy door. The amenities such as split Ac units in each room and elevator were nice since we traveled with elderly family. We had an issue with our shower head the first night. But we were pleasantly surprised to see it replaced with a new one the same day we reported it. The only negative for us was the hotel restaurant food. The coffee was subpar. Most of the time, it was barely hot. And the food in general was mediocre which was a shame because there were a couple of times we were too tired to go out to eat and wished their food had been better. But the complimentary continental breakfast was still appreciated. Be sure to go up to the rooftop for drinks. It has a nice view of the Cathedral and large lounge area.

Very comfortable room. Great service. Loved our stay!

The hotel is comfortable and close to downtown. Staff friendly. The only issue that u can say is that the elevator was not working

The hotel is comfortable and close to downtown. Staff friendly. The only issue that u can say is that the elevator was not working

The location was great. Good value. Recommend

The location was great. Good value. Recommend

Room design bad. Lacking working table. Bad wiFi connection . Shower equipment too bad.

FANTASTIC Location. Just 1 block from main plaza (Zocalo) & Cathedral. Lots of tourist busses leave from the Pkaza. BIGGEST issue-out of our 4 night stay, there was ONLY 1 MORNING with HOT water😡. At night there was none & we had to keep asking in the morning & night for an update but we only lucked out 1 morning & by the night they were out of HOT water again. Tv didn’t work in 1st room, but they changed us to a new one ASAP. Beds & pillows are comfortable. Location is UNBEATABLE. I WOULD stay there again but would make sure there’s NO current issues with having HOT water.

No hot water

No hot water

Beautiful colonial building with an interior patio where the elevator is located. The bathroom was small but everything worked and was clean. The restaurant felt like a room in an European castle. The waiter during the breakfast was very polite. But we did not like the breakfast. Half full glass of orange juice, no black or green tea, a plate of a few very thin slices of fruits, and eggs in different styles. No variety and very small portions. The second day after breakfast we went to a restaurant around the corner where we got a cheap and excellent buffet style breakfast. But definitely we will come back and just skip the breakfast.

Beautiful colonial building with an interior patio where the elevator is located. The bathroom was small but everything worked and was clean. The restaurant felt like a room in an European castle. The waiter during the breakfast was very polite. But we did not like the breakfast. Half full glass of orange juice, no black or green tea, a plate of a few very thin slices of fruits, and eggs in different styles. No variety and very small portions. The second day after breakfast we went to a restaurant around the corner where we got a cheap and excellent buffet style breakfast. But definitely we will come back and just skip the breakfast.

This hotel was amazing. Such a great location next to the zocalo and cathedral. Also, amazing decor and fun atmosphere. We really enjoyed our stay and will be back soon!

This hotel was amazing. Such a great location next to the zocalo and cathedral. Also, amazing decor and fun atmosphere. We really enjoyed our stay and will be back soon!