Everything looks good

This was an outstanding facility. The staff was very accomodating.

This was an outstanding facility. The staff was very accomodating.

Good

Good

Love it

Love it

The Residence Inn is a comfortable, homey place to stay.

The Residence Inn is a comfortable, homey place to stay.

Staff are friendly and approachable.

Staff are friendly and approachable.

To start, The hospitality upon arrival was great. The room was clean and comfortable. I called for extra pillows and they never arrived. The sofa couch, which was used as an extra bed was very uncomfortable. The mattress was old and lumpy. I think it would have been better had I just slept on the couch. The worst was the drapes that would not close all the way. The room was next to a lamp that let the light shine though. That was annoying. I can’t sleep with any light. The pool was warm, as stated. That was great because it was cold outside. Some pools say they are heated and are still cold. The breakfast food was good and warm. At check out, the front desk attendant asked how our stay was and I mentioned my Grand daughter was disappointed the popcorn machine wasn’t operational. She loves popcorn. The attendant apologized and told the children to pick out something from the market. Of course they did and were happy. I was grateful because she didn’t need to do that but her kindness made all the difference to me. My grandson wants to stay there again. So we will be back in the summer. Thank you.

To start, The hospitality upon arrival was great. The room was clean and comfortable. I called for extra pillows and they never arrived. The sofa couch, which was used as an extra bed was very uncomfortable. The mattress was old and lumpy. I think it would have been better had I just slept on the couch. The worst was the drapes that would not close all the way. The room was next to a lamp that let the light shine though. That was annoying. I can’t sleep with any light. The pool was warm, as stated. That was great because it was cold outside. Some pools say they are heated and are still cold. The breakfast food was good and warm. At check out, the front desk attendant asked how our stay was and I mentioned my Grand daughter was disappointed the popcorn machine wasn’t operational. She loves popcorn. The attendant apologized and told the children to pick out something from the market. Of course they did and were happy. I was grateful because she didn’t need to do that but her kindness made all the difference to me. My grandson wants to stay there again. So we will be back in the summer. Thank you.

I will stay again

I will stay again

The staff were very welcoming. However, for more than $300/night, I expected a clean room, much more comfortable furniture, and a nicer aesthetic. I chose to stay there, even though it was nearly $200 more than the hotels closer to where I had a meeting, but frankly, this was a cheap hotel - the room was very disappointing for the price point.

The staff were very welcoming. However, for more than $300/night, I expected a clean room, much more comfortable furniture, and a nicer aesthetic. I chose to stay there, even though it was nearly $200 more than the hotels closer to where I had a meeting, but frankly, this was a cheap hotel - the room was very disappointing for the price point.

Excellent stay

Excellent stay

excellent

excellent

Love everything about it breakfast is amazing

Love everything about it breakfast is amazing

The lobby and breakfast was outstanding, as was the staff. The bathroom was the best I’ve been in - loved the shower! The full kitchen and dishwasher in the room was so handy. I also used laundry. But room layout makes it impossible for person in bed and kids on couch to watch tv at same time. Only way to fix it is 2 tvs.

The lobby and breakfast was outstanding, as was the staff. The bathroom was the best I’ve been in - loved the shower! The full kitchen and dishwasher in the room was so handy. I also used laundry. But room layout makes it impossible for person in bed and kids on couch to watch tv at same time. Only way to fix it is 2 tvs.

They had a great customer service. Everyone was nice and helpful specially in the morning for the free breakfast.

They had a great customer service. Everyone was nice and helpful specially in the morning for the free breakfast.

Nice

Nice

Spacious and clean rooms. Easy access to everything you need. Our son enjoyed making waffles every morning for breakfast.

Spacious and clean rooms. Easy access to everything you need. Our son enjoyed making waffles every morning for breakfast.

Staff is great