we were not told when booking the property was under renovations. It was so inconvenient and looked awful

they are under construction for remodeling but my stay was excellent as always great location .

We only stay for one night, the Woman at the front desk had a bad attitude, they charge for the deposit 500 dlls, it is unreal, and when we ask why?, she said, “this is the fee” no further explanations Right now we are at Fairmont in San Francisco for 3 nights, and they only charge 300, great difference and by far better hotel.

Room a bit on the dumpy side. Broken mirror, broken closet door. Not up to W standards. Also, having to pay for basic Wi-Fi on top of a $500 room is not cool.

I didn’t like the entrance of the hotel. It was under construction so I most of Ubers would drop me off on the street because they were unsure if they could pull inside. The room was out dated. My room key scanner was broken. My room view was a building . But the staff was very polite, friendly and helpful. Don’t know if I would stay again though

It sure was cool

Expected much more from the W. Hallways dirty. Bed had thick plastic matress cover that lumped up. Shower had a slow drip. Towels were stained and rough. The whole place looked like had been used and abused for years. Will not be booking there for future visits.

I was waken up @ 7am by strike workers with blow horns, music blaring, and chanting outside my room window. I feel like I should have been warned before paying 300 a night for a room. Nothing staff could do. Offered points as compensation. Smh

I’m very disappointed in my stay at the W. I have stayed at the W Miami in the past and this does not come close. We checked into our room to find half used and dirty soaps, shampoos etc. the linens had makeup stains on the bottoms of them. The whole room was just dirty and very underwhelming. I had asked to upgrade and pay for the upgrade halfway through our stay because I couldn’t deal with the room, but they said they were full. They apologized because they were “under renovations.” There were still many rooms available when I looked online 2 minutes after they told me this. They should have specified they were under renovations before booking. I spent a lot of money for a half functioning hotel. I felt like I paid $1800 to stay in a dorm room. I don’t think I’ll ever stay at another W location again after this.

The staff in counter should let the guest about free coffee on the lobby

The staff was helpful and polite, and the location was convenient (close to the concert venue we were attending). The overhead lights could not be fully turned off, the closet door was broken, and the shower did not generate hot water.

W Hollywood was excellent. Loved the temporary rooftop check-in. Staff was helpful and very friendly

What a miserable miserable evening. The people next to me and kept me up until 445 in the morning partying. I complained three times and each time it did not help the situation. Loud partying music super disrespectful and the front desk. Staff did not take proper steps to make it stop. When I called at 4:45 in the morning because I was obviously not going to get any sleep to ask for a pot of coffee they never brought me anything.

$80 a night for ballet? Really??? Bottom floor closed for construction and no advanced notice until an email the day before? Not what you’d expect!!!! Much better options out there!

We got the spectacular room, and it was really amazing. Super big room, full amenities, super clean, very comfortable. But for me, only the room that caught my heart nothing else maybe the pool but it was chilly and windy in fall times, for $300 plus $34 destination fee per night (we stayed 2 nights). They did construction at the front of building, so I don’t know how is it later because we used the valet parking in and out so nothing really special. The staffs are really friendly and it’s located near bus & subway station if you like to explore LA, but beware Hollywood Boulevard is not as clean & safe as they showed on social media.

The hotel was being remodeled and looked terrible and they overbooked it and even though we called to let them know we where arriving late, there where no more rooms for us and they send us to another one…

The hotel is lovely but was under construction and also the staff were not under co lntract - ie. Not being paid adequately and were protesting as a result (off site / off shifts) If I had of known, I would not have booked this property. No doubt the Marriott group make millions They should pay their staff accordingly. Plain greed.

Property is under construction however needs updating through out. Not just the lobby. Fitness room had good equipment however there was never any water, machines were not cleaned and the whole room needed vacuuming, dusting and cleaning. The food was over priced. $6.00 for 1 hard boiled egg is a rip off and daily parking was $75.00. Does not have the option to self park. Would not stay there again.

Ok

Amazing service from every staff member we met!

This property was nothing like the other W Hotels I’ve stayed at. It looked like an older office building, was under significant construction and the rooms looked a bit like College Dorm Rooms. Bathrooms were ok, but nothing special. Definitely not worth the money.

I love the location

It was very well kept. Room was comfortable and staff was pleasant. Valet team was exceptional.

The good: Excellent transportation location and close to cool stuff. Very comfortable bed, nice pool. The meh: Confusing pricing at check-in (on purpose?). Hotel can't control that the neighborhood reeks of urine, and watch your step for human excrement. The bad: Ridiculous prices on food. $42 for a breakfast buffet?! That's absolutely outrageous. Why is Wifi not free to guests?! Parking seems very high too, but we didn't need that. Construction going on, and the workers striking at the door can be ckearly heard even at the rooftop deck promptly at 8:30am.

The workers strike from early morning till late morning noise made it hard to sleep in.

Expensive food

Perfect location, amazing views. Súper confortable beds and clean rooms. Tony at the Sky Lounge was super attentive and personable - Great service. We didn’t get to experience the pool because of the storm but the set up is beautiful.

Location is great and the rooftop pool was an added bonus. Suites are large with a decent size bathroom including shower and bathtub. High floors have incredible views. Desk staff a helpful and friendly too.

no comment

Staff wonderful but property “tired” but think it’s being renovated and area very shabby overall

The area around the hotel & reception desk are not clean

The fitness center was great! Lots of machines and weights and space. Clean and never crowded. And there is a fitness instructor there if you have any questions. The pool area was lovely too. Good vibe, clean, nice menu for food and drinks. Staff was lovely too and very helpful. The biggest complaint was the first floor lobby is under renovation so a key area was missing and you had to enter the hotel in the valet area. Part of what I love about W hotels is the cool lobby area for lounging, dining, and checking out their store (if they have one). Also, the rooms will be renovated next which is a good thing. Outdated technology wise (no USB charging ports).