I never had this terrible customer service. The room wasnt ready. When my brother wanted to leave, they didnt allow him, keeping his luggage. they wanted him to pay the full amount .My brother was insulted on the top of that. Because he asked for hot water, they answered: we dont offer sauna.The breakfast is at 5th floor and NO ELEVATOR. I always stay at Costa Del Sol, but they were full. Costa del Sol is highly recommended. I can’t recommend to anyone Hotel Central. Worse service ever in Trujillo.

I never had this terrible customer service. The room wasnt ready. When my brother wanted to leave, they didnt allow him, keeping his luggage. they wanted him to pay the full amount .My brother was insulted on the top of that. Because he asked for hot water, they answered: we dont offer sauna.The breakfast is at 5th floor and NO ELEVATOR. I always stay at Costa Del Sol, but they were full. Costa del Sol is highly recommended. I can’t recommend to anyone Hotel Central. Worse service ever in Trujillo.

I booked this Hotel through Expedia while being in Trujillo Peru, at time of my arrival to the hotel for a triple room with 2 senior citizen and myself and carrying all of our bags the staff apologized saying they dont have any rooms and they did not refresh their page before thats the reason why I still could book it, but they just realized it when I arrived. In my opinion this is a bad service because I did not take any other offers in the area around plus took a taxi to this address and ended not receiving my room at all.

I booked this Hotel through Expedia while being in Trujillo Peru, at time of my arrival to the hotel for a triple room with 2 senior citizen and myself and carrying all of our bags the staff apologized saying they dont have any rooms and they did not refresh their page before thats the reason why I still could book it, but they just realized it when I arrived. In my opinion this is a bad service because I did not take any other offers in the area around plus took a taxi to this address and ended not receiving my room at all.