Start of by them saying pool was down until next day, next morning they say next week. Now they let us know we can swim at the sister hotel. No hot water in our room. Waited until 12:30 A.M to still have no hot water. Next day have hot water. Shower floor was brown. Used towel to stand in it. Breakfast was burnt, bad and some had mold. All that was said was, my apologies. Won't be back.

Just loved it a lot

Upon arrival we waited about 8 minutes before anyone came to the front desk to check us in. At check in they asked if we would change rooms. I agreed as long as it was the same price. We got our key and went to the room to find it hadn’t been cleaned. The bed was not made and dirty towels in the bathroom. We went back downstairs and the guy told me he didn’t have any more rooms. I asked for him to cancel my payment and he told me I had to since I booked from a third party. I tried and since I had checked in it wouldn’t let me cancel. He then said he could get me in a queen bed. We went to the room and there were bags belonging to someone else in there along with other personal belongings. We went back down and he said he could give me a suite for the same price. He went up and checked the room before he gave us the keys. This room was great. They did make it right, but I’m not sure why he told me he didn’t have any rooms when he did have some available.

Upon arrival we waited about 8 minutes before anyone came to the front desk to check us in. At check in they asked if we would change rooms. I agreed as long as it was the same price. We got our key and went to the room to find it hadn’t been cleaned. The bed was not made and dirty towels in the bathroom. We went back downstairs and the guy told me he didn’t have any more rooms. I asked for him to cancel my payment and he told me I had to since I booked from a third party. I tried and since I had checked in it wouldn’t let me cancel. He then said he could get me in a queen bed. We went to the room and there were bags belonging to someone else in there along with other personal belongings. We went back down and he said he could give me a suite for the same price. He went up and checked the room before he gave us the keys. This room was great. They did make it right, but I’m not sure why he told me he didn’t have any rooms when he did have some available.

The Front Desk , a gentlemen by the name of Jose is amazing. He has that place looking the best it has since it first opened! He is friendly, and kind, and gracious. Your industry needs more people like him. Thank you.

The Front Desk , a gentlemen by the name of Jose is amazing. He has that place looking the best it has since it first opened! He is friendly, and kind, and gracious. Your industry needs more people like him. Thank you.

The power in my room shut off 4 times!! I booked this hotel because IT SAID it had laundry rooms available but when I tried to use the laundry room they said it was out of order. People were making noises and letting the room doors slam all night cause me and my son to not be able to sleep, the blinds to the windows do not close so anyton the first could could easily have someone looking into their room.

The power in my room shut off 4 times!! I booked this hotel because IT SAID it had laundry rooms available but when I tried to use the laundry room they said it was out of order. People were making noises and letting the room doors slam all night cause me and my son to not be able to sleep, the blinds to the windows do not close so anyton the first could could easily have someone looking into their room.