Great service. Comfortable and clean.

Stayed with my husband and sister. We’re very familiar with the area so this was convenient to restaurants, transportation, and shopping. Great breakfast buffet. We would stay here again and recommend to friends.

Stayed with my husband and sister. We’re very familiar with the area so this was convenient to restaurants, transportation, and shopping. Great breakfast buffet. We would stay here again and recommend to friends.

The rooms are super dark and dim no way to get ready in the evening, shower was clogged, the restaurant was completely lonely. Way overpriced. I’ll never stay here again look for something else for price point.

The rooms are super dark and dim no way to get ready in the evening, shower was clogged, the restaurant was completely lonely. Way overpriced. I’ll never stay here again look for something else for price point.

Great service, clean rooms, well decorated, helpful and kind employees. Highly recommend!!!

Great service, clean rooms, well decorated, helpful and kind employees. Highly recommend!!!

We loved everything about this property, staff and the area surrounding it. Will return any day.

We loved everything about this property, staff and the area surrounding it. Will return any day.

The staff were excellent and attentive. The room was comfortable and clean. I plan to return.

The staff were excellent and attentive. The room was comfortable and clean. I plan to return.

Wonderful hotel. Will stay there again on my next visit. Everything from the staff, restaurant, spa, gym, location is fantastic.

Beautiful location.

Beautiful location.

Excellent location

Excellent location

Great food on site, cool property and great vibes. Only negative feedback was crossing over elevators between properties for gym access and 3 out of 4 treadmills were out of commission Otherwise amazing experience

Great food on site, cool property and great vibes. Only negative feedback was crossing over elevators between properties for gym access and 3 out of 4 treadmills were out of commission Otherwise amazing experience

Property was fantastic, staff was awesome !

Property was fantastic, staff was awesome !

Special shout out to the fantastic concierge service who were not only friendly but wise and thoughtful in their recommendations. Huge added bonus to our otherwise terrific stay here.

Special shout out to the fantastic concierge service who were not only friendly but wise and thoughtful in their recommendations. Huge added bonus to our otherwise terrific stay here.

Overall, I found the staff to be quite good and the housekeeping excellent. However, my experience was marred by an encounter with the supervisor when I expressed my disappointment about not being informed that the pool was out of service, despite having communicated with the hotel through Expedia. The supervisor’s response was somewhat passive-aggressive, even though I assured him I wasn’t seeking any compensation. It was an odd interaction. On the positive side, the concierge was extremely helpful, and I generally enjoyed the staff’s friendliness. Nevertheless, if a key feature of the hotel is unavailable, it should be standard practice to notify guests in advance. The supervisor explained that this information was on the website and that since I didn’t book directly, they couldn’t notify me, but I had been in touch through Expedia, so it felt like they were just trying to cover themselves. I would stay again.

Overall, I found the staff to be quite good and the housekeeping excellent. However, my experience was marred by an encounter with the supervisor when I expressed my disappointment about not being informed that the pool was out of service, despite having communicated with the hotel through Expedia. The supervisor’s response was somewhat passive-aggressive, even though I assured him I wasn’t seeking any compensation. It was an odd interaction. On the positive side, the concierge was extremely helpful, and I generally enjoyed the staff’s friendliness. Nevertheless, if a key feature of the hotel is unavailable, it should be standard practice to notify guests in advance. The supervisor explained that this information was on the website and that since I didn’t book directly, they couldn’t notify me, but I had been in touch through Expedia, so it felt like they were just trying to cover themselves. I would stay again.

Amazing

Amazing

This was a beautiful property. We felt very safe. They provided prompt and friendly service. The only downfall was the pol was closed during our stay and we were not notified prior to our arrival. We looked forward to the beautiful pool and bar, but sadly we were not able to experience it. However they did provide us with a pass to the Hyatt Regency, but their pool was very underwhelming. It did not have a bar, it seemed like an apartment complex pool.

This was a beautiful property. We felt very safe. They provided prompt and friendly service. The only downfall was the pol was closed during our stay and we were not notified prior to our arrival. We looked forward to the beautiful pool and bar, but sadly we were not able to experience it. However they did provide us with a pass to the Hyatt Regency, but their pool was very underwhelming. It did not have a bar, it seemed like an apartment complex pool.

Great place to stay.

Great place to stay.

great location in Mexico City

great location in Mexico City