My first stay at the Hilton. Really luxurious feel and excellent services and facilities. Definitely will be back again!

My first stay at the Hilton. Really luxurious feel and excellent services and facilities. Definitely will be back again!

Good hotel, nice gym, not used the pool, breakfast was spot on, the chef did made to order eggs! Always stay at the Hilton when I am in Bournemouth!

Good hotel, nice gym, not used the pool, breakfast was spot on, the chef did made to order eggs! Always stay at the Hilton when I am in Bournemouth!

Brilliant stay. Wonderful staff. Comfortable room. Recommended.

Brilliant stay. Wonderful staff. Comfortable room. Recommended.

Booked a normal room. Upon arrival was given the keys to a disabled room which was dirty. So there was hassle to change. Undisclosed charges on my account which I had to dispute. Shoddy management, not providing receipts of detailed breakdown of stay to prevent this. All I received in compensation was a drinks voucher which were only for house drinks or draft despite being told by reception its for more than that. You will be better off at a premier inn instead of this place.

Booked a normal room. Upon arrival was given the keys to a disabled room which was dirty. So there was hassle to change. Undisclosed charges on my account which I had to dispute. Shoddy management, not providing receipts of detailed breakdown of stay to prevent this. All I received in compensation was a drinks voucher which were only for house drinks or draft despite being told by reception its for more than that. You will be better off at a premier inn instead of this place.

Lovely hotel but Bournemouth is getting a bit rough

This was an okay stay, but the room I was allocated was across from a nightclub and incredibly loud music blasting until about 2/3am! There's nothing on the website that states that these rooms wouldn't be suitable for those who are looking for a good nights sleep and I would've appreciated a head's up upon checking in or some sort of disclaimer somewhere when booking.

On 21st of August 2024, we made a booking to stay at Hilton Bournemouth. On arrival I was disappointed as there was a huge queue at the checking desk, only to find 1 person working. After 15 minutes of standing 3 people suddenly emerged from a back door to serve the standing customers. This can be seen by CCTV monitoring on this day. After arriving to our rooms, my youngest daughter wanted to have a shower. After having a shower myself at night, I noticed that above the shower head, near the ceiling there are black moulds covering the ceiling. I then noticed the bottom part of the shower and the walls were covered with black mould, which is easily visible. The black mould was spread through out the tills. After we returned back to our city, I noticed that my daughter has unusually developed a skin rash on her legs. After consulting with a doctor, they have confirmed that this is as a result of mould and mildew. I am a regular customer at Hilton hotels both nationally and even more internationally. However, after this terrible experience, I can now say that I will no longer be a customer. My family were planning to host a wedding at Hilton Bournemouth; however, I have now informed my Jewish friends and family about our experience and they have decided to host their wedding at Marriot Hotel.

Lovely location near shops and 5 minutes to beach. Lovely clean comfy hotel but the breakfast they need to improve service and serve hot drinks on tables due to safety.

Lovely location near shops and 5 minutes to beach. Lovely clean comfy hotel but the breakfast they need to improve service and serve hot drinks on tables due to safety.

We enjoyed the four night stay

We enjoyed the four night stay

Great spot for beach and town, short walk to any of the key locations. Amazing facilities including the pool. We ate out for breakfast and dinner so not sure about the food. Room was great, clean and loved the balcony.

Great spot for beach and town, short walk to any of the key locations. Amazing facilities including the pool. We ate out for breakfast and dinner so not sure about the food. Room was great, clean and loved the balcony.

Apart from a long delay booking in upon arrival, all other elements of our stay was excellent

Apart from a long delay booking in upon arrival, all other elements of our stay was excellent

We’ve stayed at this hotel before and although good, this time there had been noticeable improvements since our earlier stays, which was great to see and we’d stay here again!

We’ve stayed at this hotel before and although good, this time there had been noticeable improvements since our earlier stays, which was great to see and we’d stay here again!

Really disappointing- check in was horrendous and took 40 minutes. Check out was also poor

Really disappointing- check in was horrendous and took 40 minutes. Check out was also poor

Spacious and clean rooms, centrally located and has many restaurants just outside the hotel. The only negative review is the swimming pool: lacks in seating area, the water was dirty and as nobody was safeguarding families let their kids splash and shout.

Spacious and clean rooms, centrally located and has many restaurants just outside the hotel. The only negative review is the swimming pool: lacks in seating area, the water was dirty and as nobody was safeguarding families let their kids splash and shout.

Great hotel with great service. The area around it isn't the best, struggled to find good places to eat and go for a drink nearby.

Great hotel with great service. The area around it isn't the best, struggled to find good places to eat and go for a drink nearby.

Happy with everything .

Everything was excellent & staff were friendly & helpful.

Happy with everything .

Everything was excellent & staff were friendly & helpful.

First room hadn’t been made up so had to go back to Reception. Second room’s bathroom wasn’t that clean either. Beds not that comfortable although rooms a really good size. Noise from bar across the road is a major issue for the lower rooms at the front of the hotel. Thumping bass until 1:30am, not great. Staff hit and miss. Breakfast had good choice, the cooked breakfast wasn’t very warm but otherwise was ok.