14 th floor was beautiful in this hotel and the staff were so nice to upgrade us to a better room.

14 th floor was beautiful in this hotel and the staff were so nice to upgrade us to a better room.

was really a great stay got upgraded to a high floor balcony suite and was geourgous!

was really a great stay got upgraded to a high floor balcony suite and was geourgous!

The hotel is under renovations and it isn't mentioned on the description. We asked to cancel an hour after booking when we found out and the hotel refused. The hotel asked for additional 17% taxes which were in small print of the booking page (misleading!) Note that they charge per person in the room and not per room even if it has double bed. The hotel is quite old and the access to the pool is far and not accessible with stroller (lots of stairs). The food in the hotel was tasteless and dry, not to our liking. The good part was the view from our room and the size of the room (suite with lake view)

The hotel is under renovations and it isn't mentioned on the description. We asked to cancel an hour after booking when we found out and the hotel refused. The hotel asked for additional 17% taxes which were in small print of the booking page (misleading!) Note that they charge per person in the room and not per room even if it has double bed. The hotel is quite old and the access to the pool is far and not accessible with stroller (lots of stairs). The food in the hotel was tasteless and dry, not to our liking. The good part was the view from our room and the size of the room (suite with lake view)

Very professional staff

Very professional staff

We had difficulty with the bill, which was accidently charged 3x's with our US CC. It is being handled, but only after we picked up on it. We also found it frustrating that because we booked throught Hotels.com, it was nearly impossible to make changes to the reservation. There was no communication between Hotels.com and the hotel itself.

We had difficulty with the bill, which was accidently charged 3x's with our US CC. It is being handled, but only after we picked up on it. We also found it frustrating that because we booked throught Hotels.com, it was nearly impossible to make changes to the reservation. There was no communication between Hotels.com and the hotel itself.

Pool was closed, and too crowded dining room. Spa was also unavailable. Very disappointed.

Pool was closed, and too crowded dining room. Spa was also unavailable. Very disappointed.

We had to pay taxes The order says it is included The room was dirty, the sheets were full of blood, the towels smelled bad

We had to pay taxes The order says it is included The room was dirty, the sheets were full of blood, the towels smelled bad

We booked six rooms on Expedia and when we arrived at 5 pm paid for the six rooms. Dana gave us the six keys, but mistakenly gave us two keys for the same room #811. We asked for our 6th room. Dana said that we only booked 5 rooms. We showed her 6 confirmation numbers. She then said that we only paid for five rooms. We then showed her six paid receipts. She still refused to give us our sixth room. Dana then called her manager Maria told Dana that if we had six paid receipts that Dana should give us the 6th room. It is now 845 pm and we finally got our sixth key after a 3 hour and 45-minute ordeal.

We booked six rooms on Expedia and when we arrived at 5 pm paid for the six rooms. Dana gave us the six keys, but mistakenly gave us two keys for the same room #811. We asked for our 6th room. Dana said that we only booked 5 rooms. We showed her 6 confirmation numbers. She then said that we only paid for five rooms. We then showed her six paid receipts. She still refused to give us our sixth room. Dana then called her manager Maria told Dana that if we had six paid receipts that Dana should give us the 6th room. It is now 845 pm and we finally got our sixth key after a 3 hour and 45-minute ordeal.

The hotel needed a renovation that was ongoing during our stay, however, the renovation work was not shielded from guests. To balance this the service we received was excellent and I would award that 10/10.

The hotel needed a renovation that was ongoing during our stay, however, the renovation work was not shielded from guests. To balance this the service we received was excellent and I would award that 10/10.

It was very good The staff was amazing

It was very good The staff was amazing

All was good except there was a pungent smell that was there our whole stay

All was good except there was a pungent smell that was there our whole stay

Staff is very accommodating they went out of there way to satisfy guest

Staff is very accommodating they went out of there way to satisfy guest

The room smelled of cigarettes and the pillow was not comfortable

The room smelled of cigarettes and the pillow was not comfortable

Room we reserved and gotten a key for had someone else in it. We took a suite because we had 2 kids with us. Did not have another suite or 2 rooms together. So we split one parent one kid/one parent one kid. Kids didn’t like that/parents didn’t like that. One room had construction debris - cement on the floors and both rooms were dusty and coffee setup was not clean (open packets inside). We did not go back to front desk because we were just tired. When I told her in the morning - same staff that checked us in she tried to get a a manager but they were busy (just like when we checked and went into a room that someone was there and back to the desk). Desk clerk was nice but her hands were tired with everything. Setup is weird a little explanation when we checked in would’ve gone a long way something like you are checking in on top of the hill, your room is down the hill so you have to take an elevator down to the floor that connects walk across then take another elevator down to your floor. Staff we met were pleasant. We did not use any facilities just walked around.

Good value and only a 7 minute drive from everything if you have a car. Breakfast was quite good and morning rayers were available in the hotel.

Dirty hotel, pool area sun lounge cover in bird poo, needs a good clean , room carpet could do with replacing,cover in old stains.

Dirty hotel, pool area sun lounge cover in bird poo, needs a good clean , room carpet could do with replacing,cover in old stains.