Great place, would suggest more towels per room

Property is amanzing, room needed better cleaning, update some of the rusted items in bathrooms. Will come back

Property is amanzing, room needed better cleaning, update some of the rusted items in bathrooms. Will come back

Beautiful place!!!

From the start staff was very rude, majority of food in the menu is pure crap pizza, pasta and other dishes are warmed up in the microwave, and charged and top scale dining. Stay away from restaurant! The only good thing was the breakfast. Overall really bad value for the price.

From the start staff was very rude, majority of food in the menu is pure crap pizza, pasta and other dishes are warmed up in the microwave, and charged and top scale dining. Stay away from restaurant! The only good thing was the breakfast. Overall really bad value for the price.

Very good situated and clean. However i did receive some bug bites that they quickly took care of. I did book this hotel again and stayed without any issues!

Very good situated and clean. However i did receive some bug bites that they quickly took care of. I did book this hotel again and stayed without any issues!

It was nice to be able to enjoy the eco-friendly facilities and hot springs. I think it would be good to analyze and display the ingredient list contained in water.

It was nice to be able to enjoy the eco-friendly facilities and hot springs. I think it would be good to analyze and display the ingredient list contained in water.

Room was not ready at check in. Had to wait a half hour with a newborn after a 5hr road-trip. No towels in the room. Had to ask 3 times for towels. Super thin walls where I could hear EVERYTHING and was kept up the entire night.

Room was not ready at check in. Had to wait a half hour with a newborn after a 5hr road-trip. No towels in the room. Had to ask 3 times for towels. Super thin walls where I could hear EVERYTHING and was kept up the entire night.

Very beautiful hotel.

Very beautiful hotel.

Mr, Herrera made my stay very nice experience.

Mr, Herrera made my stay very nice experience.

Cool property but facilities ( showers / bathrooms with mold ) they need some mi or fixing . To the eye doesn’t look good to see mold in your bathroom

Cool property but facilities ( showers / bathrooms with mold ) they need some mi or fixing . To the eye doesn’t look good to see mold in your bathroom

Unfortunately, there is only one good thing to say about this hotel. The pools are in good shape and super nice! However: We booked a "Luxury"-room... - the bathroom door was broken and could not be closed - the heating system was broken. The room temperature did not exceed 18 degrees during the entire stay - there is no hook or anything similar to hang the towels. (Not that they would dry anyway in regard of the room temperature) - the food is extremely overpriced compared to quality you get and usual Colombian prices - during check-in, the room keys and taxes were programmed/charged for one night, even though we had a reservation for two nights. This resulted in another rather unexpected charge in taxes during check out and an additional visit at the reception for reprogramming the keys during the stay -the TV-remote battery needed to be replaced. It took three visits at the reception and a five hour wait until it was replaced - there is a good selection for breakfast. However, even the hot dishes are quite cold and unfortunately the food quality lacked - Expedia tried to get in touch with the hotel concerned my reservation and they were not able to reach the hotel by phone or email for several days - the restaurant does only have digital menus. Make sure you have your phone with you Few of these points are definitely not that bad.. However, they add to the overall "experience" and show the level of detail given to the customer experience. Profit over Quality!

Unfortunately, there is only one good thing to say about this hotel. The pools are in good shape and super nice! However: We booked a "Luxury"-room... - the bathroom door was broken and could not be closed - the heating system was broken. The room temperature did not exceed 18 degrees during the entire stay - there is no hook or anything similar to hang the towels. (Not that they would dry anyway in regard of the room temperature) - the food is extremely overpriced compared to quality you get and usual Colombian prices - during check-in, the room keys and taxes were programmed/charged for one night, even though we had a reservation for two nights. This resulted in another rather unexpected charge in taxes during check out and an additional visit at the reception for reprogramming the keys during the stay -the TV-remote battery needed to be replaced. It took three visits at the reception and a five hour wait until it was replaced - there is a good selection for breakfast. However, even the hot dishes are quite cold and unfortunately the food quality lacked - Expedia tried to get in touch with the hotel concerned my reservation and they were not able to reach the hotel by phone or email for several days - the restaurant does only have digital menus. Make sure you have your phone with you Few of these points are definitely not that bad.. However, they add to the overall "experience" and show the level of detail given to the customer experience. Profit over Quality!

old room ,small bathroom, slow internet , a jungle outside your window. no heating or a/c ,difficult access ,not for business travelers.

old room ,small bathroom, slow internet , a jungle outside your window. no heating or a/c ,difficult access ,not for business travelers.

Front desk agent was rude, majority of the hotel was under construction, and the WiFi did not work. The hot springs however were great.

Front desk agent was rude, majority of the hotel was under construction, and the WiFi did not work. The hot springs however were great.

Excellent service. Staffing amenities or amazing. Highly recommend.

Excellent service. Staffing amenities or amazing. Highly recommend.

I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing

I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing

Great service, beautiful nature scene, super clean

Great service, beautiful nature scene, super clean

Greatvplace

Greatvplace