Excellent and friendly service from the moment we walked in to to the moment we left. Clean rooms, comfy beds, amazing shower and delicious food. The excellent service made us feel so welcome, thank you team!

Excellent and friendly service from the moment we walked in to to the moment we left. Clean rooms, comfy beds, amazing shower and delicious food. The excellent service made us feel so welcome, thank you team!

Awesome room and bed. Only negative, the restaurant was closed on a Thursday night

Awesome room and bed. Only negative, the restaurant was closed on a Thursday night

Gorgeous hotel with friendly, helpful staff. Foyer and other public areas are beautiful. Stayed in a twin room for two nights. Room a good size with enough space for luggage. Comfy bed and pillows; lovely bathroom. Only negatives were the lack of a full-length mirror and the lighting in the bathroom - impossible to do makeup. It's hard to look past those two issues as they made it very difficult for two women to dress and groom properly.

Gorgeous hotel with friendly, helpful staff. Foyer and other public areas are beautiful. Stayed in a twin room for two nights. Room a good size with enough space for luggage. Comfy bed and pillows; lovely bathroom. Only negatives were the lack of a full-length mirror and the lighting in the bathroom - impossible to do makeup. It's hard to look past those two issues as they made it very difficult for two women to dress and groom properly.

Great staff , loved the room

Great staff , loved the room

Great

Nice rooms

Very friendly, full service hotel. Good breakfast included. Pools are small, but beach towels are provided. Excellent location!

Would have been better if there was a ramp in the lobby to bring in our luggage

Got charged my bond twice and when asked the lady she didn’t even apologise for the mistake. Overall a good location and comfortable bed.

The only downside was to carry suitcases up & down the front steps

Perfect location, comfy & clean👏

Modern clean upmarket hotel. Good facilities great location. Staff excellent.

Great location; while a lot of eating choices nearby, don’t be afraid to walk a bit farther for other great options. Diving and sailing tours are within 10 minute walk

The rooms were nice, stay in the Abott tower if you want it a bit quieter. The breakfast buffet was very expensive $38/pp we thought it was included in the price and were disappointed to realize that it wasn’t at check out. Be sure to confirm

great property but would not rate it as a 5 star hotel, defiantly a 4 star, service however was outstanding and the hotel went over and above for us with a problem we had.

The hotel is in a great location. The rooms are clean, the beds are very comfortable, and the staff is excellent. My only criticism is that they do not offer assistance with luggage, and there is no ramp—only stairs, which makes it challenging to carry heavy bags. Although they have an accessibility lift for wheelchairs that can be used for luggage, but I didn’t find it very convenient. Overall, it’s a good hotel.

great property but would not rate it as a 5 star hotel, defiantly a 4 star, service however was outstanding and the hotel went over and above for us with a problem we had.

Value for money, best location.

Value for money, best location.

Always clean & friendly staff

Always clean & friendly staff

The location is perfect as you walk straight out near the night market but esplanade side..free bubbles, free box of treats in your room and yummy breakfast upstairs. We will be back. Everything was clean although the pool lounges and surrounding could do with a daily clean and no pool towel pickup spot down at the lower pool

The location is perfect as you walk straight out near the night market but esplanade side..free bubbles, free box of treats in your room and yummy breakfast upstairs. We will be back. Everything was clean although the pool lounges and surrounding could do with a daily clean and no pool towel pickup spot down at the lower pool

Ordered a room with balcony, didn't happen. Ordered room service, dinner was cold.

Ordered a room with balcony, didn't happen. Ordered room service, dinner was cold.

Not enough parking on site for customers, bed was amazing

Not enough parking on site for customers, bed was amazing

The hotel was conveniently located and had an exceptional view but housekeeping and maintenance let's them down. Room service was unavailable after 9pm, QR code for poolside drinks was unavailable in the afternoon and the pool was under cover and there weren't enough deck chairs available for us to use, we then went and used crystal Brook Riley's pool which was superb and the bar was operating. We stayed six days and had to call housekeeping daily as they failed to restock basic items such as face washers, soap and teabags. When we booked the hotel in advance for our special anniversary we requested a king seaview room, arrived late Sunday evening to two single beds and had to call and wait for housekeeping to come and push the beds together and make it again. Housekeeping was done late daily, surfaces not wiped and glassware and crockery only rinsed. Credit to the concierge who on day four gave us a bottle of wine in compensation for the constant hassle for having to follow up. Room technology was modern but very frustrating, everything is on the tablet, which you go on holiday to get away from and wasn't explained upon check in so it wasn't until day three that we figured it out. The TV was huge but some channels didn't receive a clear picture. Far too big for the room which was quite small. The buffet breakfast was very good but lacked the finer details of what you would expect of a five star hotel. Overall, not worth what we paid, perhaps Riley would have been better.