We had lovely time at the hotel. Very clean, the staff are so kind, helpful. And very polite. One of the best hotel I have stayed at.

We were looking for a place in Dubai that had a good view. Easy access to basic amenities somewhere nice and clean with decent restaurants. This place was perfect. It fit the bill completely. We can’t wait to come back with our family next time.

Excellent family beach resort in Dubai with great location, comfortable large family suites, great service, great dinning options. Overall 9 out of 10 - Rashin Maharaj

Nice Hotel very many families with small chilenen! Would have liked another Beach restaurant!

Nice Hotel very many families with small chilenen! Would have liked another Beach restaurant!

We were looking forward to this family trip. On arrival slightly early at 1400 (1500 check-in) we hoped to be able to get early access to our rooms, get unpacked and our holiday started. As it happened unfortunately the rooms were not ready until 1700. A slow an disappointing start to our holiday. When we got the rooms they were not adjoining as requested. One room was poorly equipped with an empty mini bar, we wondered if it was not actually a room they normally use. We were offered the chance to move rooms the next day (an upgrade), this happened eventually but again after long delays and poor communication. Frustrating when trying to relax and wind down but you’re still not unpacked. When we were moved to the new rooms they were fine. Other disappointing things - dirty food trolleys (not ours) left outside our room in the corridor for over 24 hours, attracting flies, without being taken away despite me contacting the reception to ask for it to be removed, and on another occasion we were out all day and came back to find our room not made up. The food was really good in Amari, Imperium and Zenzi Beach, dinner and breakfast. The staff were friendly, it just felt as if they lacked cohesion and leadership. All in all a bit disappointing when you consider this is marketed as a luxury 5-star hotel and cost a lot of money. I don’t think we would return.

We were looking forward to this family trip. On arrival slightly early at 1400 (1500 check-in) we hoped to be able to get early access to our rooms, get unpacked and our holiday started. As it happened unfortunately the rooms were not ready until 1700. A slow an disappointing start to our holiday. When we got the rooms they were not adjoining as requested. One room was poorly equipped with an empty mini bar, we wondered if it was not actually a room they normally use. We were offered the chance to move rooms the next day (an upgrade), this happened eventually but again after long delays and poor communication. Frustrating when trying to relax and wind down but you’re still not unpacked. When we were moved to the new rooms they were fine. Other disappointing things - dirty food trolleys (not ours) left outside our room in the corridor for over 24 hours, attracting flies, without being taken away despite me contacting the reception to ask for it to be removed, and on another occasion we were out all day and came back to find our room not made up. The food was really good in Amari, Imperium and Zenzi Beach, dinner and breakfast. The staff were friendly, it just felt as if they lacked cohesion and leadership. All in all a bit disappointing when you consider this is marketed as a luxury 5-star hotel and cost a lot of money. I don’t think we would return.

From the moment we arrived at Jumeirah Zabeel Saray, we were welcomed with the most professional, friendly, and generous hospitality. The welcome team greeted us with warmth, and the check-in experience was flawless. A special recognition goes to the client experience associate who handled our check-in—she was incredibly informative, classy, and truly exemplified the very best Dubai has to offer. Her attention to detail and kindness left a lasting impression on us. We cannot forget to mention the amazing breakfast team, the impeccable room service staff, and the restaurant and in-room dining teams. Every interaction was met with a smile, and the level of care and service made us feel truly valued throughout our stay. The consistency of the smiles and warmth from the staff, even in the busiest times, was heartwarming and didn’t go unnoticed. The value and experience you all provided was more precious than any gold could buy. Jumeirah Zabeel Saray, you have set a new standard for luxury and hospitality. Thank you to everyone who made our stay unforgettable! We are already looking forward to visiting more of your hotels and resorts in the future. Great job, and keep up the amazing work!