When we first walked into the room, not the toilet, immediately backed up on first usage! Same with the shower. Had to use the plunger repeatedly just to get it the water to drain and we did not use anywhere close to full power. Very disconcerting. Would not recommend to any paying customers. The room itself was quite acceptable.

There was music in the park all night long really loud. I did not like the contactless checkin. I prefer to talk with people.

There was music in the park all night long really loud. I did not like the contactless checkin. I prefer to talk with people.

A bit of a unique situation here - we were supposed to stay at this property, but the manager called and advised that there was an electrical issue that needed to be repaired. They offered use of an apartment at a sister property around the block at no extra cost to us. My rating is purely based of the interaction with the manager and their willingness to resolve the situation with virtually no disruption to our plans. Based on this interaction, and our stay at Hotel Maison Sainte-Ursule I would absolutely look to stay at either property again.

Self check-in property. Easy accessible. Clean room. We stayed at room #1. 5 min walking distance to all attractions and restaurants. Definitely will be back. Would be great if they leave extra towels in the room for the number of days we booked the hotel.

I would have like to know there was no elevator and that I was on the third floor being elderly.

The bed was Very Good, the manager of the property was not very great, but very rude on the phone.

The property itself was a nice old building and kept up pretty well, but the person that was managing the phone calls for the people staying wasn’t answering calls, or getting back, and as the hotel is an unmanned location it’s very difficult to have a problem solved when someone doesn’t get back to you when they lock you out of your room!

The bed was Very Good, the manager of the property was not very great, but very rude on the phone.

First they gave us a different room number 5th floor then on the day we check in they put us in the highest floor attic stairs only no elevator it's not convenient for our little son stairs are too high to get to our room

First they gave us a different room number 5th floor then on the day we check in they put us in the highest floor attic stairs only no elevator it's not convenient for our little son stairs are too high to get to our room

Great location. Everything was within a few minutes walk. Highly recommended.

Great location. Everything was within a few minutes walk. Highly recommended.

It was very clean and great to stay at

It was very clean and great to stay at

A wonderful location, it located close to all the sights.

A wonderful location, it located close to all the sights.

Love this location, room was great. We’ll be back. Thank you!

Love this location, room was great. We’ll be back. Thank you!

We enjoyed our stay in the charming, older building. The walk from the parking garage was no problem. Despite the hot weather during our visit, the AC functioned well. Being close to restaurants and shops was a definite plus.

We enjoyed our stay in the charming, older building. The walk from the parking garage was no problem. Despite the hot weather during our visit, the AC functioned well. Being close to restaurants and shops was a definite plus.

quiet and so close to all restaurant and close to all amnities

quiet and so close to all restaurant and close to all amnities

Great location and very neat room. At the center of Old Quebec, and at a nice rate. A bit small but we did not spend much time inside. A balcony would've been great but not a game changer.

Great location and very neat room. At the center of Old Quebec, and at a nice rate. A bit small but we did not spend much time inside. A balcony would've been great but not a game changer.

Great stay, only recommendation is that more towels would have been helpful. Otherwise a beautiful room in a great location.

Great stay, only recommendation is that more towels would have been helpful. Otherwise a beautiful room in a great location.

Great location and basic needs met. Do not expect extras like lotion, face cloths, etc. Older building due for an update but rooms were clean with working air conditioning.

Great location and basic needs met. Do not expect extras like lotion, face cloths, etc. Older building due for an update but rooms were clean with working air conditioning.

The hotel is in a walkable and secure area. There a lot of restaurants. The hotel is automatizate, so you need to pay online. There not elevator, but only two floor to going up. I would stay here again.

The hotel is in a walkable and secure area. There a lot of restaurants. The hotel is automatizate, so you need to pay online. There not elevator, but only two floor to going up. I would stay here again.

Room was clean but entry/ lobbyand stairs were very