Was a lovely place to stay at apart from the construction that happens to be from 7am until 7pm beneath our room wasn’t warned about this. I had a year old baby with us so he wasn’t to happy with the noise

The hotel is lovely! It’s well kept for a very old hotel. (Lift can take ages) The staffs are lovely and made sure guests enjoyed their stays. There are some things I wish I was informed before booking. Such as parking, while the hotel has parking. It does not specify that you need to book a space as there are only a total of 15 spaces which is not a lot at all. And this is booked by the spa and hotel individuals. Causing us to pay additional for a car park. This should be addressed as we witness staffs face abuse from customers over this. When it is not staff fault. And I could have booked a space for myself 4 months prior to the check in date. The spa facilities is lovely, but the word “spa pool” is misleading. As it was just a hot tub.

Brilliant hotel, great room, lovely staff, especially Jerel the waiter in the restaurant. He was very friendly, polite and attentive.

Brilliant hotel, great room, lovely staff, especially Jerel the waiter in the restaurant. He was very friendly, polite and attentive.

The hotel is lovely! It’s well kept for a very old hotel. (Lift can take ages) The staffs are lovely and made sure guests enjoyed their stays. There are some things I wish I was informed before booking. Such as parking, while the hotel has parking. It does not specify that you need to book a space as there are only a total of 15 spaces which is not a lot at all. And this is booked by the spa and hotel individuals. Causing us to pay additional for a car park. This should be addressed as we witness staffs face abuse from customers over this. When it is not staff fault. And I could have booked a space for myself 4 months prior to the check in date. The spa facilities is lovely, but the word “spa pool” is misleading. As it was just a hot tub.

Spa was good. Restaurant food okay but quite pricey. Car park limited but not stated in the advert. Overall a good hotel and nice staff.

Spa was good. Restaurant food okay but quite pricey. Car park limited but not stated in the advert. Overall a good hotel and nice staff.

Bath broken and tv didn’t work

Bath broken and tv didn’t work

Lousy and deceiving you were with me. What you advertised and sold me did not match what I actually got Shame on you

Lousy and deceiving you were with me. What you advertised and sold me did not match what I actually got Shame on you

The room was not what i thought it would be. Cramped room even for 3 people. Old and uncomfortable, wont try this ever again

The room was not what i thought it would be. Cramped room even for 3 people. Old and uncomfortable, wont try this ever again

Great room, perfect for our stay. Gary at the front desk at night was super 👍

Great room, perfect for our stay. Gary at the front desk at night was super 👍

Bathroom extraction fan busted and an odd smell was present. Flip out bed was unfit for purpose

Bathroom extraction fan busted and an odd smell was present. Flip out bed was unfit for purpose

Lovely location. Directly at the seafront. Good shops around. Lovely staff and people. However small rooms and limited food options on the menu at the hotel restaurant

Lovely location. Directly at the seafront. Good shops around. Lovely staff and people. However small rooms and limited food options on the menu at the hotel restaurant

Guest services, restaurant, housekeeping and staff were all wonderful. I would recommend this stay for Dover area.

Guest services, restaurant, housekeeping and staff were all wonderful. I would recommend this stay for Dover area.

The rooms, in the same category, are very different in size. Be specific when booking and talk to the reception. The refurbished rooms are nice. The location in Dover is perfect. The hotel breathes history. The staff is excellent.

The rooms, in the same category, are very different in size. Be specific when booking and talk to the reception. The refurbished rooms are nice. The location in Dover is perfect. The hotel breathes history. The staff is excellent.

Will stay again no problem

Will stay again no problem

Quiet room . Few tight corridors and stair cases . It did exactly what I needed as it’s only 5 minutes from the ferry port

The room was spacious & newly renovated. We extended a night & the front office managed to keep us in the same room. Thank you

Quiet room . Few tight corridors and stair cases . It did exactly what I needed as it’s only 5 minutes from the ferry port

I had booked through Hotels.com. My plans changed and had to leave two days early. I asked the front desk and said that since it was booked through Hotels.com, I needed their OK to receive a refund. I got the OK from Hotels.com who confirmed it at the front desk. When I asked to process the refund, the front desk was busy and I was asked to do it later that evening. They never let me know and after several attempts, they said it turns our they were not able to issue a refund of two nights. That's just bad business, especially after staying there for almost two weeks. There are other hotels on the water. Same view and half the price.

I had booked through Hotels.com. My plans changed and had to leave two days early. I asked the front desk and said that since it was booked through Hotels.com, I needed their OK to receive a refund. I got the OK from Hotels.com who confirmed it at the front desk. When I asked to process the refund, the front desk was busy and I was asked to do it later that evening. They never let me know and after several attempts, they said it turns our they were not able to issue a refund of two nights. That's just bad business, especially after staying there for almost two weeks. There are other hotels on the water. Same view and half the price.

No hot water in bathroom , requested to change room but being told the whole building has no hot water, found out it was a lie only a few rooms have the problem. It was not fixed when checked out, the management has no intention to solve the problem, no follow up, very disappointed !

No hot water in bathroom , requested to change room but being told the whole building has no hot water, found out it was a lie only a few rooms have the problem. It was not fixed when checked out, the management has no intention to solve the problem, no follow up, very disappointed !