The staff are friendly. Hotel is good. The room was clean. The bathroom area need upgrade. The breakfast was great.

Overall, we liked the property as it was conveniently located near a very large mall, breakfast was good, the king size bed was comfortable, and the price was a good value. However, we needed to fill a bucket of water and dump it into the toilet to get it to flush properly. The front desk staff told us that all of the toilets in the hotel are that way. So, we used one of the waste baskets as a water bucket! Also, the in-room safe would not work.

Overall, we liked the property as it was conveniently located near a very large mall, breakfast was good, the king size bed was comfortable, and the price was a good value. However, we needed to fill a bucket of water and dump it into the toilet to get it to flush properly. The front desk staff told us that all of the toilets in the hotel are that way. So, we used one of the waste baskets as a water bucket! Also, the in-room safe would not work.

We had the VIP thing and the breakfast was not included :/. Elevators look terrible, the hotel had a weird smell overall.

We had the VIP thing and the breakfast was not included :/. Elevators look terrible, the hotel had a weird smell overall.

Average Hotel. Not great surroundings.

Average Hotel. Not great surroundings.

The room was clean and in good condition. The breakfast is good. The staff was attentive.

The room was clean and in good condition. The breakfast is good. The staff was attentive.

Rooms were nice and bed was comfortable. Smelled musty though. Staff were friendly but check in was slow. I thought breakfast would have more options. Place was clean. I would stay again

Rooms were nice and bed was comfortable. Smelled musty though. Staff were friendly but check in was slow. I thought breakfast would have more options. Place was clean. I would stay again

This hotel was very nice. Love it

This hotel was very nice. Love it

Good location, worth value and excellent customer service.

Good location, worth value and excellent customer service.

1

1

Place looks and smells run down. Nothing like the pictures. The location is ohhhh Kay. I wouldn’t walk around at night.

Place looks and smells run down. Nothing like the pictures. The location is ohhhh Kay. I wouldn’t walk around at night.

Personally disliked the smell when walking into the property otherwise it was ok.

Personally disliked the smell when walking into the property otherwise it was ok.

Personally disliked the smell when walking into the property otherwise it was ok.

Fabulous.. perfect. Great location . Great breakfast. Friendly staff ! Room clean. We will be back!

Fabulous.. perfect. Great location . Great breakfast. Friendly staff ! Room clean. We will be back!

Good option and convenient.

Good option and convenient.

I stayed a month here recently and the staff was SUPERB!! I am a recent amputee & this was my first solo trip and although I have stayed in Cancun many times before this was a first at a hotel downtown. The pool was very accessible, the restaurant had some great specials (just wish there were more traditional Mexican options) but they were very accommodating. I had a regular room and was able to move about comfortably. The housekeeper on my floor (2nd) was terrific. Room was always freshened and I appreciated the towel characters (yes I tipped her). The area around has good restaurant options, Walmart, Plaza Americas & Chedauri are all within walking distance. You are approx a 10 min Uber ride to the beach. My only 2 complaints I have was there is no microwave in the room (even though the website says there is) but you do get a small fridge and the air conditioning did not work for my last 10 days. You also are provided bottled water daily with your housekeeping. In addition I met some awesome guests from various parts around the world (a few will be life long) so that’s an added bonus. Thank you Guadalupe, Mario, Diego, Gilberto, Ricardo and all of you made my trip very memorable.

We only stayed one night but the property definitely served its purpose. The rooms were clean and comfortable, the shower water pressure was pretty low. The breakfast buffett was a great start to the day. We were able to walk to the mall that was just 6 minutes down the street with no issue. The property is a tad dated but nothing crazy. Free parking in the underground garage. Would stay here again.

We only stayed one night but the property definitely served its purpose. The rooms were clean and comfortable, the shower water pressure was pretty low. The breakfast buffett was a great start to the day. We were able to walk to the mall that was just 6 minutes down the street with no issue. The property is a tad dated but nothing crazy. Free parking in the underground garage. Would stay here again.

Great service.

Great service.

Amazing staff but facilities are dated and room was noisy. Our room looked like recently renovated but AC was through a noisy portable unit. For a brand name hotel we were expecting a more standardized facilities.