The room was loud, had no coffee amenities, and the lights didn't work. We paid for breakfast via hotels.com but the hotel did not have the record of our paying for the meal. The breakfast service was terrible and the food inedible.

I was quoted $680 when I arrived. But when I checked in I was told $1080, non-negotiable. Unacceptable. The staff seemed clueless half the time. The bathroom had no ventilation fan so after a shower the entire bathroom is steamy and remains steamy for hours. This also caused a musty smell to linger in there for most days, even with the window open. I requested additional pillows and towels, but I had to repeat my request 3 times before she understood what I was asking for. When housekeeping came by they took the extra towels and never replenished the additional ones I asked for. Housekeeping doesn’t seem to come at any specific time. It was random times each day. Good location if you want to be downtown but otherwise this was way overpriced. The fact that I was quoted $680 and forced to pay $1080 is frankly unacceptable though.

While the hotel itself is nice, we didn't get a good night's sleep. Pillows were like cement blocks, and the tiny room vacillated between too hot or too cold.

While the hotel itself is nice, we didn't get a good night's sleep. Pillows were like cement blocks, and the tiny room vacillated between too hot or too cold.

Great hotel, but view was terrible and parking was unnecessarily expensive, in my opinion.

Great hotel, but view was terrible and parking was unnecessarily expensive, in my opinion.

We enjoyed our stay

Mouldy.

Mouldy.

We were greeting by a luke warm reception. She didn't seem friendly or welcoming. I don't appreciate when I book through Hotels.com and the property pretends to not have the reservation and then when they find it try not to honor details like two free drinks at the hotel bar. Check in is at 4pm, which they were strict about and only had our room ready 10 minutes earlier. But that is pretty standard in bigger city hotel rooms. But they were strange about letting my very small emotional support dog in the restaurant, so we tried the patio. Unfortunately, it was too loud and hot on the patio and we were down wind of a smoking, small, filtered cigarette. So, we waited in the lobby. The hotel is very nice and clean. The sheets and bedding are luxurious. There is no coffee in the room, but they will bring you a Keurig I believe they had a sign stating that in the room. The bathroom is large and has an open shower with no door or curtain, which is very popular in newer remodeled bathrooms. We booked the city view King Room and it was pretty cool. It is within walking distance of the baseball stadium and the casino. We went to the casino and to a few bars on the walk home, met some locals and had a great night out. I would stay here again, the service was still good, just not very welcoming. That seems to be common in the boutique hotels and swankier places I have stayed in the past. I stayed at different IHG property in Akron next 2 nights and had far superior hospitality overall.

We were greeting by a luke warm reception. She didn't seem friendly or welcoming. I don't appreciate when I book through Hotels.com and the property pretends to not have the reservation and then when they find it try not to honor details like two free drinks at the hotel bar. Check in is at 4pm, which they were strict about and only had our room ready 10 minutes earlier. But that is pretty standard in bigger city hotel rooms. But they were strange about letting my very small emotional support dog in the restaurant, so we tried the patio. Unfortunately, it was too loud and hot on the patio and we were down wind of a smoking, small, filtered cigarette. So, we waited in the lobby. The hotel is very nice and clean. The sheets and bedding are luxurious. There is no coffee in the room, but they will bring you a Keurig I believe they had a sign stating that in the room. The bathroom is large and has an open shower with no door or curtain, which is very popular in newer remodeled bathrooms. We booked the city view King Room and it was pretty cool. It is within walking distance of the baseball stadium and the casino. We went to the casino and to a few bars on the walk home, met some locals and had a great night out. I would stay here again, the service was still good, just not very welcoming. That seems to be common in the boutique hotels and swankier places I have stayed in the past. I stayed at different IHG property in Akron next 2 nights and had far superior hospitality overall.

Convenient to everything we wanted to do!! Loved the hotel

Convenient to everything we wanted to do!! Loved the hotel

Coming back

Coming back

The valet here was excellent and the lobby is pleasant. Our room was not as good as I hoped. The carpet must have been recently cleaned because it was damp the entire weekend. Also, the pocket door for the toilet area was off its track so we couldn't close it. We asked twice at the desk for this to be fixed, but it never was. Also, the shower area looks nice, but the shower head left something to be desired as there was no adjustment. Food and drink are readily available, but shopping is not great.

The valet here was excellent and the lobby is pleasant. Our room was not as good as I hoped. The carpet must have been recently cleaned because it was damp the entire weekend. Also, the pocket door for the toilet area was off its track so we couldn't close it. We asked twice at the desk for this to be fixed, but it never was. Also, the shower area looks nice, but the shower head left something to be desired as there was no adjustment. Food and drink are readily available, but shopping is not great.

Friendly, accommodating staff. Easy to get to everything in CLE.

Friendly, accommodating staff. Easy to get to everything in CLE.

Just an outstanding property. The stay was a pleasure from check in to check out.

Just an outstanding property. The stay was a pleasure from check in to check out.

Everything was very nice, and the staff very friendly. Would definitely stay here again. Also hotel is very close to Progressive field which made for a nice walk.

I love this hotel! Perfect location for all the action downtown Cleveland with convenient self-parking only a block away. The rooms have great style, fantastic showers and the staff are friendly.

Everything was very nice, and the staff very friendly. Would definitely stay here again. Also hotel is very close to Progressive field which made for a nice walk.

Great location, never received Gold member free drinks or was asked about upgrade. Room kind of like a dungeon with 2 small windows.

We chose this hotel because of its proximity to Progressive Field- an easy 5 minute walk right down the street. The room we stayed in is very nice. Bathroom is clean and bright. Beds are very comfortable. AC worked well and kept us comfortable throughout the night. Staff was very friendly at check-in and when we purchased from their drink/snack selection by the desk. Looking forward to checking out the restaurant on site this morning. This was our first time staying here and we will be back!

Great location, never received Gold member free drinks or was asked about upgrade. Room kind of like a dungeon with 2 small windows.

We chose this hotel because of its proximity to Progressive Field- an easy 5 minute walk right down the street. The room we stayed in is very nice. Bathroom is clean and bright. Beds are very comfortable. AC worked well and kept us comfortable throughout the night. Staff was very friendly at check-in and when we purchased from their drink/snack selection by the desk. Looking forward to checking out the restaurant on site this morning. This was our first time staying here and we will be back!

Perfect location for walking to food and attractions. Friendly and accommodating service. Would definitely stay here again.

Perfect location for walking to food and attractions. Friendly and accommodating service. Would definitely stay here again.

Room was below average, A/C and Bathroom Fan were both broken.

Room was below average, A/C and Bathroom Fan were both broken.