Quiet room, comfortable bed, convenient location

They were exceptionally clean, friendly and enjoyed the indoor pool

The best place

The best place

Always a good choice.

The front desk staff was so great. I hate I didn't get their name. We checked in on 8/16 about 7:15pm. Please give them a shout out. Also the great help @ breakfast. The hospitality aide was so pleasant, kind and helpful. The hotel was very clean and quiet. Overall all the staff we encountered were so pleasant. Keep up the good work.

The front desk staff was so great. I hate I didn't get their name. We checked in on 8/16 about 7:15pm. Please give them a shout out. Also the great help @ breakfast. The hospitality aide was so pleasant, kind and helpful. The hotel was very clean and quiet. Overall all the staff we encountered were so pleasant. Keep up the good work.

The lady in the breakfast area, I believe her name was Geraldine. Was a very pleasant person, I hope the hotel recognizes her professional attitude and one day rewards her for it. We saw the difference when she wasn’t there one day. The property was well kept and quiet.

The lady in the breakfast area, I believe her name was Geraldine. Was a very pleasant person, I hope the hotel recognizes her professional attitude and one day rewards her for it. We saw the difference when she wasn’t there one day. The property was well kept and quiet.

Pleasantly surprised with the appearance. The images online seem to be older. Felt very comfortable and at home. The only complaint would be the humid hallways and a few strands of hair left in the bathroom. I only stayed for one night while taking an exam in the area.

Pleasantly surprised with the appearance. The images online seem to be older. Felt very comfortable and at home. The only complaint would be the humid hallways and a few strands of hair left in the bathroom. I only stayed for one night while taking an exam in the area.

Everything was great. The room was clean. The eating area was clean. The only thing is this hotel really needs to be updated. The drapes were stained, didn't even want to touch him.The bed was saggy.I couldn't get rest. The mattress needs to be replaced and the drapes, and just like updated a little bit.

Everything was great. The room was clean. The eating area was clean. The only thing is this hotel really needs to be updated. The drapes were stained, didn't even want to touch him.The bed was saggy.I couldn't get rest. The mattress needs to be replaced and the drapes, and just like updated a little bit.

Linda at checkin was wonderful. Lady who tended to breakfast was very nice. Staff was helpful and friendly. Not sure what is meant by Eco-friendliness, but saw no indicators of this hotel being eco-friendly. Will stay here again if ever in Albany.

Linda at checkin was wonderful. Lady who tended to breakfast was very nice. Staff was helpful and friendly. Not sure what is meant by Eco-friendliness, but saw no indicators of this hotel being eco-friendly. Will stay here again if ever in Albany.

Just one night passing buy. IHG Holiday Inn , Never disappoints. Easy check in nd check out. Clean room. Hot Breakfast

Just one night passing buy. IHG Holiday Inn , Never disappoints. Easy check in nd check out. Clean room. Hot Breakfast

I was getting dressed to attend my graduation. The bed frame was not in place. As I walked past the end of the bed, my leg was cut a a large gash is there. I bled profusely. I called my daughter in the other room I purchased and asked her to go get a bandage. She thought the mosquito bites I had were bleeding. I went downstairs and showed the receptionist the pictures of the blood running down my ankle and the bloody tissue and I made an incident report. I am going to make an appointment with my Dr. to make sure things are ok. My tetanus shot is updated but I'm not sure if there is something else I need to do. I am in pain right now but it is the holiday. OTHER than that, my arrival the receptionist was amazing and the staff was awesome. (I'll always be careful to check bed railings now). Thank you.

I was getting dressed to attend my graduation. The bed frame was not in place. As I walked past the end of the bed, my leg was cut a a large gash is there. I bled profusely. I called my daughter in the other room I purchased and asked her to go get a bandage. She thought the mosquito bites I had were bleeding. I went downstairs and showed the receptionist the pictures of the blood running down my ankle and the bloody tissue and I made an incident report. I am going to make an appointment with my Dr. to make sure things are ok. My tetanus shot is updated but I'm not sure if there is something else I need to do. I am in pain right now but it is the holiday. OTHER than that, my arrival the receptionist was amazing and the staff was awesome. (I'll always be careful to check bed railings now). Thank you.

Comfortable and good. Door to bathroom needs to be changed and chalking redone. Front desk had ran out of complementary water.

Comfortable and good. Door to bathroom needs to be changed and chalking redone. Front desk had ran out of complementary water.

Great service

Checkin was a breeze. Nice staff. It wasn’t crowded and noisy is what I liked most. I didn’t like that it was hot in the elevator and in the hallways to my room area.

Checkin was a breeze. Nice staff. It wasn’t crowded and noisy is what I liked most. I didn’t like that it was hot in the elevator and in the hallways to my room area.

Great service

Great stay.. close to food, clean room, friendly staff.

Great stay.. close to food, clean room, friendly staff.

The stay was comfortable and relaxing. Staff was frienly.

The stay was comfortable and relaxing. Staff was frienly.

The pictures on the website were incorrect. The site shows a sleeper sofa but the room didn’t have one. The staff were able to change our room though. Hotel.com please reflect accurate pictures for each room type. I was told the hotel’s general manager contacted the site many times to have the oictures updated, but to no avail.

The pictures on the website were incorrect. The site shows a sleeper sofa but the room didn’t have one. The staff were able to change our room though. Hotel.com please reflect accurate pictures for each room type. I was told the hotel’s general manager contacted the site many times to have the oictures updated, but to no avail.

Staff very friendly Good coffee and breakfast. Hair was in my shower and some towels had hair woven into it from other guest. I felt the need to wipe down toilet, sink and was weary about towels. The remote was GROSS and needed wipes to get the stickiness off. Yuck. Pool towels are awful. No water in gym. Bed very comfortable.