Excellent customer service from all employees

Very nice hotel. Staff was amazing!!

Awesome!

Staff from front desk to pool side were helpful, pleasant and very professional ! Would highly recommend staying at JW Marriott

Very private property. Very courteous staff

Staff from front desk to pool side were helpful, pleasant and very professional ! Would highly recommend staying at JW Marriott

Great resort overall! I would recommend this property to anyone

Great resort overall! I would recommend this property to anyone

Parking fee was excessive.

Parking fee was excessive.

People working were not nice. Service was really bad. They did not clean our room and the service on the beach was horrible

Hotel and staff were amazing. Was not thrilled with the food options. Pricey and food not good

Hotel and staff were amazing. Was not thrilled with the food options. Pricey and food not good

Amazing

Amazing

The hotel is new and beautiful... the food is wonderful, but the staff is terrible. Bad beach service, bad maids, bad reception. I won't be back, expensive daily rates

The hotel is new and beautiful... the food is wonderful, but the staff is terrible. Bad beach service, bad maids, bad reception. I won't be back, expensive daily rates

Very nice hotel. On a channel not Clearwater Beach so lots of boat and jet ski traffic, beach area is private. Add in 75 bucks for additional fees valet & resort fee. Onsite restaurants are good yet very pricy. Valet was quick and courteous.

Very nice hotel. On a channel not Clearwater Beach so lots of boat and jet ski traffic, beach area is private. Add in 75 bucks for additional fees valet & resort fee. Onsite restaurants are good yet very pricy. Valet was quick and courteous.

Excellent service! Everyone was very friendly and hospitable. Joey at the beach was very kind.

Excellent service! Everyone was very friendly and hospitable. Joey at the beach was very kind.

Great

Great

Excelent!

Excelent!

Beautiful property very private ! Family oriented yet quiet. I do recommend the JW Marriott Clearwater to others. Very friendly and accommodating staff.

Beautiful property very private ! Family oriented yet quiet. I do recommend the JW Marriott Clearwater to others. Very friendly and accommodating staff.

While this property is beautiful, food is great, and staff is always helpful and pleasant, I have issue with their billing department so be sure to always double check your charges. We've stayed at this property twice now and both times I've had to call to correct overcharges - the first time, last year, we were billed for services charged to our room after we checked out of the hotel. This year, we received one final invoice for incidentals - parking, resort fee, room charges etc. - no problem. However, I noticed another pretty significant charge with no explanation/invoice etc. When I called about the extra charges on my credit card, I was told it was because they did not receive payment from Expedia so they billed me instead without sending me an invoice or any communication via email/phone or on property. When we arrived - the front desk acknowledge that we prepaid through Expedia, and that they just need a credit card on file for incidentals - pretty standard. When we checked out and received our final bill - it was noted as paid through Expedia. So both opportunities to address a non payment If Expedia didn't pay - which I doubt is the case as I've never had that issue before and we booked a month and a half prior to our stay - that's not my problem. You need to take that up with them and not charge the customer double and use up their time trying to resolve the issue. Thank goodness I'm diligent about checking credit card charges - I would suggest you do the same.

While this property is beautiful, food is great, and staff is always helpful and pleasant, I have issue with their billing department so be sure to always double check your charges. We've stayed at this property twice now and both times I've had to call to correct overcharges - the first time, last year, we were billed for services charged to our room after we checked out of the hotel. This year, we received one final invoice for incidentals - parking, resort fee, room charges etc. - no problem. However, I noticed another pretty significant charge with no explanation/invoice etc. When I called about the extra charges on my credit card, I was told it was because they did not receive payment from Expedia so they billed me instead without sending me an invoice or any communication via email/phone or on property. When we arrived - the front desk acknowledge that we prepaid through Expedia, and that they just need a credit card on file for incidentals - pretty standard. When we checked out and received our final bill - it was noted as paid through Expedia. So both opportunities to address a non payment If Expedia didn't pay - which I doubt is the case as I've never had that issue before and we booked a month and a half prior to our stay - that's not my problem. You need to take that up with them and not charge the customer double and use up their time trying to resolve the issue. Thank goodness I'm diligent about checking credit card charges - I would suggest you do the same.

Stayed for 4 days solo for a relaxing long weekend. Very friendly staff at JW with a small private beach for hotel guests. Best part is 2 lounge chairs and 1 umbrella is being reserved per room at beach and at rooftop pool where staff will set up for you once you check in. Quiet rooms with balconies and amazing bed and illy coffee provided. Food is amazing at beach grille (i tried shrimp and mahi mahi tacos, grouper bites) and dinner twice at Latitude (fresh oysters, grilled octopus, pan seared grouper, smoked burrata, and very fluffy bread with light-up butter…) also must have the croissants at JW market cafe and chocolate hazelnut tart. Spa serviced also amazing, tried the massage twice and also body scrub. Sauna and steam room and rain forest shower were a must try. I like the quiet area and being off just 5-8mins walk to main Clearwater beach with many restaurants and local eats.

Stayed for 4 days solo for a relaxing long weekend. Very friendly staff at JW with a small private beach for hotel guests. Best part is 2 lounge chairs and 1 umbrella is being reserved per room at beach and at rooftop pool where staff will set up for you once you check in. Quiet rooms with balconies and amazing bed and illy coffee provided. Food is amazing at beach grille (i tried shrimp and mahi mahi tacos, grouper bites) and dinner twice at Latitude (fresh oysters, grilled octopus, pan seared grouper, smoked burrata, and very fluffy bread with light-up butter…) also must have the croissants at JW market cafe and chocolate hazelnut tart. Spa serviced also amazing, tried the massage twice and also body scrub. Sauna and steam room and rain forest shower were a must try. I like the quiet area and being off just 5-8mins walk to main Clearwater beach with many restaurants and local eats.

We had the pleasure of staying at your hotel this week, and we thoroughly enjoyed every moment. The meals at your restaurant were particularly outstanding. We would like to extend our special thanks to Chef Basar. Every dish was perfect in terms of taste and presentation. Chef Basar’s creativity and talent truly enhanced our dining experience.