Pre paid for a room with king sized bed. First I was told they were putting me in a different hotel, after I said I wanted to stay in the hotel I booked they then told me (not asked) that my room was two single beds. Initial check in I was ignored until someone went to back room to get the desk staff out, then halfway through check in he abruptly told me someone else would finish my check in, as he then detoured to end of front desk to start checking in aircrew. Made me feel like bottom priority, I have stayed at this hotel many times but this will now be last time I stay at this hotel, so rude.

Nice place

Nice place

Room was okay but super noisy. Could hear loud music and people speaking and shouting. The walls must be made of paper…

Room was okay but super noisy. Could hear loud music and people speaking and shouting. The walls must be made of paper…

Did not accommodate when we wanted to extend our stay

Did not accommodate when we wanted to extend our stay

Clean and spacious. Convenient.

Clean and spacious. Convenient.

Great and clean room. Amazing location. Would come back.

Great and clean room. Amazing location. Would come back.

Sunway Lagoon Hotel is my go-to Kuala Lumpur accommodation due its convenience of location, the friendliness and professionalism of the staff, and its value.

Sunway Lagoon Hotel is my go-to Kuala Lumpur accommodation due its convenience of location, the friendliness and professionalism of the staff, and its value.

Convenient to get around the area for food and shopping

Breakfast buffet for 88 ringetts was mediore at best. I felt totally ripped out in terms of value for having my laundry done at the hotel What cost me $5 in Bali cost me $63 at this hotel. This is outrageous and I do not plan to stay here again because of it.

Breakfast buffet for 88 ringetts was mediore at best. I felt totally ripped out in terms of value for having my laundry done at the hotel What cost me $5 in Bali cost me $63 at this hotel. This is outrageous and I do not plan to stay here again because of it.

Property was beautiful and overlooking the water park. Attached to a big mall with lots of dining options. Absolutely loved our stay.

Property was beautiful and overlooking the water park. Attached to a big mall with lots of dining options. Absolutely loved our stay.

good!

good!

Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.

Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.

Nice view

Nice view

Very good service , thank you for everything’s 🙏🙏🙏

Very good service , thank you for everything’s 🙏🙏🙏

Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).

Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).

Clean environment and good service

Clean environment and good service

This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!

This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!