It was ok

It was ok

Was pleasantly surprised by the room, great size and very clean

Was pleasantly surprised by the room, great size and very clean

Check in was very good. Staff very friendly. My room is lovely and comfortable.

Check in was very good. Staff very friendly. My room is lovely and comfortable.

I have only given staff and service 1 star as there was one member of staff who was very rude when serving at the bar to both my partner and other customers waiting to be served. We were going to enquire about having breakfast before leaving however the same member of staff was on the reception desk and didn’t even raise her head to acknowledge us and even though we were standing in front of her we were totally ignored. Consequently we just left our room key and went for breakfast elsewhere.

I have only given staff and service 1 star as there was one member of staff who was very rude when serving at the bar to both my partner and other customers waiting to be served. We were going to enquire about having breakfast before leaving however the same member of staff was on the reception desk and didn’t even raise her head to acknowledge us and even though we were standing in front of her we were totally ignored. Consequently we just left our room key and went for breakfast elsewhere.

Great little hotel.

Great little hotel.

Service was both friendly and professional. On checking in, we asked if we could have a quiet room and it was immediately changed. Tea and coffee were generous and welcome note and chocolates we a nice touch. This will become a regular place to stay when visiting family.

Service was both friendly and professional. On checking in, we asked if we could have a quiet room and it was immediately changed. Tea and coffee were generous and welcome note and chocolates we a nice touch. This will become a regular place to stay when visiting family.

Solid place to stay in area. Would definitely return.

Solid place to stay in area. Would definitely return.

Lovely hotel, stayed in a family room which had good decor and the room had separate areas for me and the kids to sleep.

Lovely hotel, stayed in a family room which had good decor and the room had separate areas for me and the kids to sleep.

Room nicely furnished, good standard of tea/coffee facilities.

Room nicely furnished, good standard of tea/coffee facilities.

All great

All great

We came last February and thought the food was great, what was printed on the menu, was served. Your new chef seems to dish up what he wants. The chef & Brewer Benedict should also be served with mushrooms, I thought he was having a bad day but he served 2 others colleagues the same without mushrooms. The roast, we had just finished work late so we eat around 7pm but that should no excuse to served the roast potatoes (which were not even traditional roast potatoes) were hard and hollow. He should not have served these up but instead offered an alternative. We didn’t all sit together on Sunday but we all had the roast and mentioned the potatoes the next day, the roast was also lukewarm. At the time we didn’t complain, I think because we were tired and couldn’t be bothered. I also did not want the Yorkshire pudding but it was served!!! Fish & Chips on Monday night was missing my peas and my colleague’s burger and fries, well were they fries, they certainly were not fresh fries. Breakfast, your team of lovely young ladies order to chat at the other end of the bar, twice I had to go to the bar to place my order. Unfortunately, I was checked into room 31 but your lovely reception did not mentioned that someone was available to carry my luggage to room 31, 40 stairs away from reception, there were no other double rooms available when I called from the room. JJ was fantastic, service quick, professional and collected my luggage.

We came last February and thought the food was great, what was printed on the menu, was served. Your new chef seems to dish up what he wants. The chef & Brewer Benedict should also be served with mushrooms, I thought he was having a bad day but he served 2 others colleagues the same without mushrooms. The roast, we had just finished work late so we eat around 7pm but that should no excuse to served the roast potatoes (which were not even traditional roast potatoes) were hard and hollow. He should not have served these up but instead offered an alternative. We didn’t all sit together on Sunday but we all had the roast and mentioned the potatoes the next day, the roast was also lukewarm. At the time we didn’t complain, I think because we were tired and couldn’t be bothered. I also did not want the Yorkshire pudding but it was served!!! Fish & Chips on Monday night was missing my peas and my colleague’s burger and fries, well were they fries, they certainly were not fresh fries. Breakfast, your team of lovely young ladies order to chat at the other end of the bar, twice I had to go to the bar to place my order. Unfortunately, I was checked into room 31 but your lovely reception did not mentioned that someone was available to carry my luggage to room 31, 40 stairs away from reception, there were no other double rooms available when I called from the room. JJ was fantastic, service quick, professional and collected my luggage.

Easy to get to from the M42, and free parking. Hotel is clean, the staff were friendly and the room was a good size. Air con in the room which was also important for the summer. The restaurant/pub attached served good food too. Would stay again. Only downside was no lift, but this trip I didn’t have much luggage.

Easy to get to from the M42, and free parking. Hotel is clean, the staff were friendly and the room was a good size. Air con in the room which was also important for the summer. The restaurant/pub attached served good food too. Would stay again. Only downside was no lift, but this trip I didn’t have much luggage.

no shampoo in the room so remember to take all your own toiletries. The two ladies on reception couldn't have been nicer. I have a slipped disc so I can't take my heavy luggage upstairs. So lovely to see friendly and helpful people. Drinks and biscuits left in the room were lovely. No bottled water. Huge comfy bed and large bathroom.

no shampoo in the room so remember to take all your own toiletries. The two ladies on reception couldn't have been nicer. I have a slipped disc so I can't take my heavy luggage upstairs. So lovely to see friendly and helpful people. Drinks and biscuits left in the room were lovely. No bottled water. Huge comfy bed and large bathroom.

Nice place attended private venue with separate bar, poor. Used main bar in pub.

Nice place attended private venue with separate bar, poor. Used main bar in pub.

nice to stay in a large property on the main road, but still quiet. Breakfast service and staff excellent, but lay out and quality of food disappointing .

nice to stay in a large property on the main road, but still quiet. Breakfast service and staff excellent, but lay out and quality of food disappointing .

The Greswold is absolutely beautifully renovated. The rooms a very large, full size bath, the staff is incredibly nice. The restaurant downstairs is lovely! Easy walking to all shops & pubs

The Greswold is absolutely beautifully renovated. The rooms a very large, full size bath, the staff is incredibly nice. The restaurant downstairs is lovely! Easy walking to all shops & pubs