Lovely room . Very clean. Breakfast excellent. Location one of the best in London for seeing the sights.

We have stayed here before but it seems to have had a makeover. Everything was lovely.

We spent two nights in the hotel, we loved the breakfast and the cleanliness of our room. Unfortunately the sofa bed was very uncomfortable, the mattress was thin and when I checked underneath there was a wooden board.. no wonder it was so hard. The location of the hotel is very good, Waterloo station is 5 minutes walking distance

Room was a good size for our one night stay,comfortable.

Perfect location for touring and very comfortable and quiet. Staff are very friendly.

Perfect location for touring and very comfortable and quiet. Staff are very friendly.

We always choose this hotel for our stay in London. Hilton and Hampton by Hilton hotels are usually known for how good and service minded they are. The location is good with bus stops and Waterloo station is close by. The service has unfortunately drastically worsened. We specifically asked at check in exactly what we had to do to not have anyone enter the room. We followed the instructions we got (hang up the sign found in the room on the door), but that still didn't work. Apparently the no cleaning service sign is not the same as the do not disturb sign, but the room was without any do not disturb signs. What they should have said was hang up the do not disturb sign, we would have found it gone, and asked for a new one. When we brought this up the staff were surprisingly unkind and not understanding at all. The water pressure in the shower was non-existent, it was worse than the showers at gym's that want people to leave quickly. A shower that usually takes 10 minutes took 30 minutes due to lack of water. I tried the three different settings that were available, nothing helped. It wasn't like this before at any of our stays. The hot breakfast was closer to luke warm, tried it around 7 o'clock, 8 o'clock, and 9 o'clock, no difference. Wasn't like this before. All in all, not worth it for the location, it's really gone downhill the last few years.

We always choose this hotel for our stay in London. Hilton and Hampton by Hilton hotels are usually known for how good and service minded they are. The location is good with bus stops and Waterloo station is close by. The service has unfortunately drastically worsened. We specifically asked at check in exactly what we had to do to not have anyone enter the room. We followed the instructions we got (hang up the sign found in the room on the door), but that still didn't work. Apparently the no cleaning service sign is not the same as the do not disturb sign, but the room was without any do not disturb signs. What they should have said was hang up the do not disturb sign, we would have found it gone, and asked for a new one. When we brought this up the staff were surprisingly unkind and not understanding at all. The water pressure in the shower was non-existent, it was worse than the showers at gym's that want people to leave quickly. A shower that usually takes 10 minutes took 30 minutes due to lack of water. I tried the three different settings that were available, nothing helped. It wasn't like this before at any of our stays. The hot breakfast was closer to luke warm, tried it around 7 o'clock, 8 o'clock, and 9 o'clock, no difference. Wasn't like this before. All in all, not worth it for the location, it's really gone downhill the last few years.