The room was above a mechanical room that produces a low volume high pitched ringing noise that looped every couple minutes through out the night. We only notice it when we were trying to sleep. When I brought it up to the desk clerk the next morning he seemed to have little interest in looking in to it and perhaps flagging room #219 as a problem for future quests.

There was no housekeeping does 3 days that I was there the bathroom was dirty. The bathroom near the pool were ver dirty. The mattress are very hard.

There was no housekeeping does 3 days that I was there the bathroom was dirty. The bathroom near the pool were ver dirty. The mattress are very hard.

I booked this hotel because I stayed in many home2 suites and had a great experience. Overall the hotel is great but our washroom not up to standard. The standing shower was filthy and the bottles of shampoo, shower gel and conditioner were on the vanity countertop. You had to put them on the floor to have your shower. I checked in and went out and came back pretty late and was surprised to see the condition of the standing shower (see pics). The next day when I checked out, I told the receptionist her name was Tammy. She was on the phone with corporate office and when I showed her the pics she was rude and obnoxious. No apology and her excuse “we are renovating”. I told her if this is the case you shouldn’t be checking in guests in rooms that are under renovation but she was unapologetic. She ignored me and said your receipt will be sent to your third party provider. The breakfast was good but cold although it was kept in a warm shelf. I would appreciate it, if these concerns are addressed for future guests. The reason I am writing this comment is because in your lobby there is a billboard mentioning if we are not satisfied to bring it to your attention.

It is a nice place and large enough for family of 7. Not the cleanest room and didn’t have many pillows and couldn’t give me any more for the couch bed when asked.

It is a nice place and large enough for family of 7. Not the cleanest room and didn’t have many pillows and couldn’t give me any more for the couch bed when asked.

I booked this hotel because I stayed in many home2 suites and had a great experience. Overall the hotel is great but our washroom not up to standard. The standing shower was filthy and the bottles of shampoo, shower gel and conditioner were on the vanity countertop. You had to put them on the floor to have your shower. I checked in and went out and came back pretty late and was surprised to see the condition of the standing shower (see pics). The next day when I checked out, I told the receptionist her name was Tammy. She was on the phone with corporate office and when I showed her the pics she was rude and obnoxious. No apology and her excuse “we are renovating”. I told her if this is the case you shouldn’t be checking in guests in rooms that are under renovation but she was unapologetic. She ignored me and said your receipt will be sent to your third party provider. The breakfast was good but cold although it was kept in a warm shelf. I would appreciate it, if these concerns are addressed for future guests. The reason I am writing this comment is because in your lobby there is a billboard mentioning if we are not satisfied to bring it to your attention.

room was disgusting. i’m not sure if they cleaned anything besides making the bed. not worth $200+ at all!!