It's more of a 3 star hotel that tried really hard to be a 5 star. Out of shape room especially the shower and the awful curtains that didn't work. I wasted almost half a day trying to get the curtains to close properly. The front desk should had change room right away but waited. The breakfast buffet was excellent. The girl waitress which I forgot her name, she speaks Lao, gave excellent service.

It's more of a 3 star hotel that tried really hard to be a 5 star. Out of shape room especially the shower and the awful curtains that didn't work. I wasted almost half a day trying to get the curtains to close properly. The front desk should had change room right away but waited. The breakfast buffet was excellent. The girl waitress which I forgot her name, she speaks Lao, gave excellent service.

Excellent stay

Excellent stay

I booked a room for five people ( 2 adults and 3 children ) so I was expecting to have one extra bed . the management refused to provide me with the extra bed. the suite had 1 king bed in a room and 2 queen beds in the other room. for we did let our daughter to sleep on the sofa's mattress which was not convenient

I booked a room for five people ( 2 adults and 3 children ) so I was expecting to have one extra bed . the management refused to provide me with the extra bed. the suite had 1 king bed in a room and 2 queen beds in the other room. for we did let our daughter to sleep on the sofa's mattress which was not convenient

I like prompt messages & help. Taxi service very good. Front desk very attentive. Cleaning service very polite & diligent. Morning brunch selection & service perfect

I like prompt messages & help. Taxi service very good. Front desk very attentive. Cleaning service very polite & diligent. Morning brunch selection & service perfect

I did not like being charged a Security Deposit on top of the pre-paid dayrate. All hotels ask for an imprint of your Credit Card but as I only use Debit Cards they normally just ask me to pay for any additional services when ordering. I found myself looking for an ATM late at night to deposit THB10,000 because reception insisted the deposit was to cover property damage. The money was returned upon check-out but was a charge I have never been requested before. This needs to be highlighted in their Terms and Conditions on Expedia. Consequently despite a pleasant stay I am unlikely to return.

I did not like being charged a Security Deposit on top of the pre-paid dayrate. All hotels ask for an imprint of your Credit Card but as I only use Debit Cards they normally just ask me to pay for any additional services when ordering. I found myself looking for an ATM late at night to deposit THB10,000 because reception insisted the deposit was to cover property damage. The money was returned upon check-out but was a charge I have never been requested before. This needs to be highlighted in their Terms and Conditions on Expedia. Consequently despite a pleasant stay I am unlikely to return.

Excellent apartment hotel with all the facilities i needed including a pool i could do some training in. Very comfortable, clean & great wifi. No hassles and in a good location in my opinion. The fees were great value too.

Excellent apartment hotel with all the facilities i needed including a pool i could do some training in. Very comfortable, clean & great wifi. No hassles and in a good location in my opinion. The fees were great value too.

Stayed here for 2 nights because of an exceptional rating on Expedia. I found the hotel to be just average. Staying here was like staying at a nice condominium. I didn’t find the hotel to be exceptional at all. Just an average place with average amenities. There are better hotels in the area.

Stayed here for 2 nights because of an exceptional rating on Expedia. I found the hotel to be just average. Staying here was like staying at a nice condominium. I didn’t find the hotel to be exceptional at all. Just an average place with average amenities. There are better hotels in the area.

Good for the money

Good for the money

Property noisy with vehicle traffic 24 hours.

Property noisy with vehicle traffic 24 hours.

I had booked an eight week vacation. We stayed in 5 star hotels in Honolulu, Phuket, Singapore. Sydney, Cebu, Manila, and Bangkok. Out of all the hotels this one was the most extravagant when it came to size and amenities of the room itself. Like most hotels it offers free glass bottled water, daily turn down service. But our room was the corner suite 2101 and it was 3 bedrooms plus 3 full sized bathrooms. It was massive for our family of four. The hotel also has large lap pool. In addition, the entire hotel staff from front gate security, concierge, check-in and front desk were all very attentive and professional. We also ate at the adjacent onsite restaurant, after a long flight and post check-in we wanted some great Thai food, Kiran and Mook were extremely kind and they answered a lot of our questions not on just their restaurant’s lovely cuisine which was very flavorful and satisfying but also on a whole bunch of other random questions, they were very kind and willing to allocate some time and advice on where locals eat and shop. There is a bank ATM across the street, a nice set of Thai massage parlors, and fairly close to other malls via a 10 to 30 minute “Grab”. It was our favorite hotel. Bangkok is filled with happy and loving people. Our last stop was London, and you can see the difference when it comes to customer service. If you are a family traveling with children. My family and I highly recommend this five star hotel.

I had booked an eight week vacation. We stayed in 5 star hotels in Honolulu, Phuket, Singapore. Sydney, Cebu, Manila, and Bangkok. Out of all the hotels this one was the most extravagant when it came to size and amenities of the room itself. Like most hotels it offers free glass bottled water, daily turn down service. But our room was the corner suite 2101 and it was 3 bedrooms plus 3 full sized bathrooms. It was massive for our family of four. The hotel also has large lap pool. In addition, the entire hotel staff from front gate security, concierge, check-in and front desk were all very attentive and professional. We also ate at the adjacent onsite restaurant, after a long flight and post check-in we wanted some great Thai food, Kiran and Mook were extremely kind and they answered a lot of our questions not on just their restaurant’s lovely cuisine which was very flavorful and satisfying but also on a whole bunch of other random questions, they were very kind and willing to allocate some time and advice on where locals eat and shop. There is a bank ATM across the street, a nice set of Thai massage parlors, and fairly close to other malls via a 10 to 30 minute “Grab”. It was our favorite hotel. Bangkok is filled with happy and loving people. Our last stop was London, and you can see the difference when it comes to customer service. If you are a family traveling with children. My family and I highly recommend this five star hotel.

It was a very short but overall amazing stay. Services were incredible, i wasnt feeling very well while checking in early in the morning and the reception helped me to get a room immediately to rest. The concierge staff was super friendly and polite. The room itself was great, got the super spacious room all to myself. Would go back again to explore the food and for a longer stay.

It was a very short but overall amazing stay. Services were incredible, i wasnt feeling very well while checking in early in the morning and the reception helped me to get a room immediately to rest. The concierge staff was super friendly and polite. The room itself was great, got the super spacious room all to myself. Would go back again to explore the food and for a longer stay.

Wonderful hotel with a distinctive charm like no other. Experience the hospitality of the Oriental Residence, all staff will make you feel like home.

Wonderful hotel with a distinctive charm like no other. Experience the hospitality of the Oriental Residence, all staff will make you feel like home.

centrally located

centrally located

The service is great, with great room and great view

The service is great, with great room and great view

Excellent hotel with good views and fantastic breakfast Superb concierge and flawless check in at front desk

Excellent hotel with good views and fantastic breakfast Superb concierge and flawless check in at front desk

I keep coming back to the Oriental Residence, it's just perfect in every way.

I keep coming back to the Oriental Residence, it's just perfect in every way.