Very clean and updated suite close to everything in Tivoli. The front desk was very helpful during check in.

Very clean and updated suite close to everything in Tivoli. The front desk was very helpful during check in.

The room was not at all like the picture that I chose upon reservation with Hotels.com I had to pay extra to have a decent room I never saw the terrace on the rooftop And the cherry on the ice-cream was when I had to pay the price in euros when you sent me the amount in Canadian. 275 euros instead of 255 Canadian!!! Getting intouch with Hotels.com was a nightmare . Very hard to reach someone and when I did reach someone, she didn’t even speak clearly and she hung up on me! Second time, they told me I wasn’t in the good department and hung up again and the third time, the lady said that she couldn’t access my file and thank I had to call another number. I asked to be transferred and I was cut off again. So after an hour in front of the hotel reception, I had no choice to pay the full amount in euros . Absolutely disappointed. I hope you can do something or if will be my last time reserving. I will need another 10 nights in Italy I hope you can find a solution to help me have a better experience.

The room was not at all like the picture that I chose upon reservation with Hotels.com I had to pay extra to have a decent room I never saw the terrace on the rooftop And the cherry on the ice-cream was when I had to pay the price in euros when you sent me the amount in Canadian. 275 euros instead of 255 Canadian!!! Getting intouch with Hotels.com was a nightmare . Very hard to reach someone and when I did reach someone, she didn’t even speak clearly and she hung up on me! Second time, they told me I wasn’t in the good department and hung up again and the third time, the lady said that she couldn’t access my file and thank I had to call another number. I asked to be transferred and I was cut off again. So after an hour in front of the hotel reception, I had no choice to pay the full amount in euros . Absolutely disappointed. I hope you can do something or if will be my last time reserving. I will need another 10 nights in Italy I hope you can find a solution to help me have a better experience.

We were welcomed by Vincenzo and shown our room that was very clean and spacious. The bed was very comfortable. Breakfast was available to get us started for a day of touring Tivoli. Il Giardino is the perfect place for a quick stop when on vacation. The staff were very pleasant.

We were welcomed by Vincenzo and shown our room that was very clean and spacious. The bed was very comfortable. Breakfast was available to get us started for a day of touring Tivoli. Il Giardino is the perfect place for a quick stop when on vacation. The staff were very pleasant.

There are too numerous of issues to mention, but two are absolutely worth mentioning - unprofessionalism and lack of transportation. Accordingly to management, there are only two taxis in all of Tivoli; and need to be reserved one day in advance. You will be forced into trekking into unknown areas of the town to reach the station; that is, if you can’t obtain a ride. Be sure to insist the staff reserves the ride to leave, because it seems to be somewhat magical they will get you to the hotel, but won’t show the same level of hospitality when you want to leave; and if you complain, you may get a recommendation to go to the Hilton next time you visit, told to be silent, then hung up on during the phone conversation.

There are too numerous of issues to mention, but two are absolutely worth mentioning - unprofessionalism and lack of transportation. Accordingly to management, there are only two taxis in all of Tivoli; and need to be reserved one day in advance. You will be forced into trekking into unknown areas of the town to reach the station; that is, if you can’t obtain a ride. Be sure to insist the staff reserves the ride to leave, because it seems to be somewhat magical they will get you to the hotel, but won’t show the same level of hospitality when you want to leave; and if you complain, you may get a recommendation to go to the Hilton next time you visit, told to be silent, then hung up on during the phone conversation.

The B&B is actually a main building and then several smaller areas behind it amongst condos/apts. Owner was very nice and let us check in several hours early without charging us extra. He actually gave us the choice of the available quadruple rooms, one of which was newly renovated and 2 separate bedrooms with 1.5 baths (we chose that of course). Room was serviced each day; not sure if they purposely waited to see useave but we were in and out and never saw the staff. Always plenty of towels, toilet paper and hot water, which can't be said everywhere. There is breakfast for a fee (coffee, crosissants, etc) of $5 eur per person. Convenient, but can walk a block in one direction and have choice of 5 cafes for similar price or less. A few things to note (not knocks on property but just so you are aware). The parking directly in front of property is pay parking. In Tivoli, blue lines are pay, white is free. There are about 50 free spots a few blocks away, but they're always full and locals pack the spots so tight you may not feel comfortable trying to get car out the next day. Parking is free from 5 pm to 8 am so if you are out most of day you might not pay much. Get the parking app so you can just set it from your smart phone. It's like 20 eur for a full day if you leave car. Also, (again not a property specific thing) everyone smokes in Italy. It's like the USA pre 1990. We often smelled smoke if people in apartment below had window open to smoke right under us

The B&B is actually a main building and then several smaller areas behind it amongst condos/apts. Owner was very nice and let us check in several hours early without charging us extra. He actually gave us the choice of the available quadruple rooms, one of which was newly renovated and 2 separate bedrooms with 1.5 baths (we chose that of course). Room was serviced each day; not sure if they purposely waited to see useave but we were in and out and never saw the staff. Always plenty of towels, toilet paper and hot water, which can't be said everywhere. There is breakfast for a fee (coffee, crosissants, etc) of $5 eur per person. Convenient, but can walk a block in one direction and have choice of 5 cafes for similar price or less. A few things to note (not knocks on property but just so you are aware). The parking directly in front of property is pay parking. In Tivoli, blue lines are pay, white is free. There are about 50 free spots a few blocks away, but they're always full and locals pack the spots so tight you may not feel comfortable trying to get car out the next day. Parking is free from 5 pm to 8 am so if you are out most of day you might not pay much. Get the parking app so you can just set it from your smart phone. It's like 20 eur for a full day if you leave car. Also, (again not a property specific thing) everyone smokes in Italy. It's like the USA pre 1990. We often smelled smoke if people in apartment below had window open to smoke right under us

Vincenzo was very helpful and always accommodating Thank you

Vincenzo was very helpful and always accommodating Thank you

Gorgeous property. Beautiful room. Clean with all amenities. Excellent location. Lovely staff. Fantastic breakfast. Amazing service. Highly recommend!

Gorgeous property. Beautiful room. Clean with all amenities. Excellent location. Lovely staff. Fantastic breakfast. Amazing service. Highly recommend!

Great location, clean and well maintained property with friendly and helpful staff. Highly recommended.

Great location, clean and well maintained property with friendly and helpful staff. Highly recommended.

Beautiful, well kept, great service

Beautiful, well kept, great service

Lovely B&B steps from the Villa d’Este

Lovely B&B steps from the Villa d’Este

Friendly staff. Bright room, good beds and good bathroom. 10 minute walk to the city center. Good value for money.

Friendly staff. Bright room, good beds and good bathroom. 10 minute walk to the city center. Good value for money.

Vincenzo is a wonderful manager.. It felt very safe and perfect location close walk to Villa deste

Vincenzo is a wonderful manager.. It felt very safe and perfect location close walk to Villa deste

nice stay in Tavoli. bad shower design though... nice and helpful host

nice stay in Tavoli. bad shower design though... nice and helpful host

Brand new, quiet and very clean. Parking was free on the street

The Room is all new and very clean and well decorated. Our room had a nice view on the Roma suburb from the cliff. It is 10 minutes walk from downtown & via d'Este & 15 min from villa Giorgana which is spectacular. Ps the breakfast was very good and complete + good service. We can't BV ask more

Very roomy, clean, and lovely. Breakfast was fresh and plentiful. We love it.

We had a very nice stay. The proximity to all sights is very good. I would recommend this B & B anytime

We had a very nice stay. The proximity to all sights is very good. I would recommend this B & B anytime

Great location for a visit to Tivoli. Modern decor and spacious well equipped room. Very comfortable stay.