Thank you for your service inconsistent rude staff at front desk when they were there no maid service

No cold water at all and staff didn’t care when notified, they said to run the water and that the boilers were super good. AC stopped working for and didn’t get fixed for over 24hrs. It was 92 degrees. Building is outdated.

No cold water at all and staff didn’t care when notified, they said to run the water and that the boilers were super good. AC stopped working for and didn’t get fixed for over 24hrs. It was 92 degrees. Building is outdated.

Great location. Hotel was not the cleanest or nicely finished. Rooms felt tired. Room was very big. We werent told before checking in there would be a pool party with loud music and hundreds of people. As well we werent told at check in we wouldnt have water or air conditioning for 8 hours one day.

Excellent stay! My go to in Santa Monica

Excellent stay! My go to in Santa Monica

Fantastic view of ocean and Santa Monica pier. Close to Venice and Malibu.

Fantastic view of ocean and Santa Monica pier. Close to Venice and Malibu.

Great environment

Great environment

The parking situation is less than ideal, but that's understandable. Main problem is that although there is someone on staff downstairs, the number for the hotel goes to a different country. There is no phone in the room. You can only enter your code into the door and you don't receive a code. The checkout time that they have on file is different than what expedia says, so you get locked out of your room.

The parking situation is less than ideal, but that's understandable. Main problem is that although there is someone on staff downstairs, the number for the hotel goes to a different country. There is no phone in the room. You can only enter your code into the door and you don't receive a code. The checkout time that they have on file is different than what expedia says, so you get locked out of your room.

Great hotel. Love the art deco feel.

Great hotel. Love the art deco feel.

The Beacon by Sonder was an amazing place to stay! Right in the beach in Santa Monica and walking distance from the pier. The building is a restored art deco building and is so full of character. The room was small but had excellent amenities, including an amazing soaking tub. Loved the pool and restaurant! Because it’s an old building, it has some quirks. The walls were a bit thin and there water temperature had a mind of its own. Otherwise an excellent stay. So many good restaurants and shops are in walking distance. It’s an amazing spot to leave the car in valet for a weekend and staycation.

The Beacon by Sonder was an amazing place to stay! Right in the beach in Santa Monica and walking distance from the pier. The building is a restored art deco building and is so full of character. The room was small but had excellent amenities, including an amazing soaking tub. Loved the pool and restaurant! Because it’s an old building, it has some quirks. The walls were a bit thin and there water temperature had a mind of its own. Otherwise an excellent stay. So many good restaurants and shops are in walking distance. It’s an amazing spot to leave the car in valet for a weekend and staycation.

nice!

nice!

good

good

Actually loved the property and the amenities except for the level of music and constancy of the music. Was sort-of-a "club thump all night Saturday, all day Sunday by the pool and distracted and detracted from the experience.

Actually loved the property and the amenities except for the level of music and constancy of the music. Was sort-of-a "club thump all night Saturday, all day Sunday by the pool and distracted and detracted from the experience.

Loved

Loved

Staff members were amazing. Lack of storage spaces, small bedrooms, and weird water system. It took us a while to figure out why when we turn cold water it is hot. There should be some guidance, I never saw this type of water system before

Staff members were amazing. Lack of storage spaces, small bedrooms, and weird water system. It took us a while to figure out why when we turn cold water it is hot. There should be some guidance, I never saw this type of water system before

The hotel was conveniently located in front of the beach and within walking distance to a lot of shops and restaurants. It's an older hotel that has added upgrades. However, the hot water situation is out of control. There is too Much HOT HOT water. The shower control valve allows scolding hot water and it's hard to cool the water down to take a shower. The hot and cold water faucet in the kitchenette is back wards so when you turn on the cold water valve you get hot hot water and vice versa. Hard to get used to when on vacation for only a couple of days. There is no maid service and it seems everytime something is needed, I had to go onto the "app" and request it. That is new and unusual for me and I'm not interested in logging into a phone app to request additional towels or bedding or toilet paper. Not my thing. I'm not sure that I'd stay at this hotel ever again because of the app thing and the hot water issue and the pricing is somewhat expensive for an older hotel.

The hotel was conveniently located in front of the beach and within walking distance to a lot of shops and restaurants. It's an older hotel that has added upgrades. However, the hot water situation is out of control. There is too Much HOT HOT water. The shower control valve allows scolding hot water and it's hard to cool the water down to take a shower. The hot and cold water faucet in the kitchenette is back wards so when you turn on the cold water valve you get hot hot water and vice versa. Hard to get used to when on vacation for only a couple of days. There is no maid service and it seems everytime something is needed, I had to go onto the "app" and request it. That is new and unusual for me and I'm not interested in logging into a phone app to request additional towels or bedding or toilet paper. Not my thing. I'm not sure that I'd stay at this hotel ever again because of the app thing and the hot water issue and the pricing is somewhat expensive for an older hotel.

Great apartment for a family stay. Stylish and very well equipped We were on the first floor but road noise not too bad Pool area was lovely, and great location for beach, dining or shopping. All booking is via website and room is entered via app on phone or key code. Only thing missing for us was laundry facilities or a laundry service which would have made it perfect!

Great apartment for a family stay. Stylish and very well equipped We were on the first floor but road noise not too bad Pool area was lovely, and great location for beach, dining or shopping. All booking is via website and room is entered via app on phone or key code. Only thing missing for us was laundry facilities or a laundry service which would have made it perfect!

Stayed for work. Shower only put out cold water. Hotel came to check - claimed it was working fine. Still wasn’t fixed, then they realized after some awkward conversations they had checked the wrong room. Staff was nice, but didn’t really get the job done.

Stayed for work. Shower only put out cold water. Hotel came to check - claimed it was working fine. Still wasn’t fixed, then they realized after some awkward conversations they had checked the wrong room. Staff was nice, but didn’t really get the job done.