This is the worst customer experience I have ever had at a hotel. My recommendation is DO NOT STAY AT THIS HOTEL. It is no way “boutique”. It does not deserve its customer rating - I have my own view of that. I am awaiting my refund, and suspect I will have to resort to the courts.

I loved staying here with my son. The owners and staff went over and above all expectations to accommodate my neurospicy son. The building is honestly amazing, the renovations bringing the charm of the original architecture through. The bar and grill areas are welcoming, chilled and very laid back. It feels like sitting on the sofa at home 🤣. I will definitely be coming back very soon, I have more exploring to do ❤️

I loved staying here with my son. The owners and staff went over and above all expectations to accommodate my neurospicy son. The building is honestly amazing, the renovations bringing the charm of the original architecture through. The bar and grill areas are welcoming, chilled and very laid back. It feels like sitting on the sofa at home 🤣. I will definitely be coming back very soon, I have more exploring to do ❤️

We arrived at the hotel and staff were very welcoming and friendly. Our room was huge, very comfy and quirky. Beautiful view from the huge church windows. Delicous breakfast - my husband had a full english that was well worth £12 and i had eggs benidict which were delicous. We will definitely be returning when we stay in Shrewsbury again.

We arrived at the hotel and staff were very welcoming and friendly. Our room was huge, very comfy and quirky. Beautiful view from the huge church windows. Delicous breakfast - my husband had a full english that was well worth £12 and i had eggs benidict which were delicous. We will definitely be returning when we stay in Shrewsbury again.

From the moment I arrived I knew I had made the right choice for my stay in beautiful Shrewsbury. I was greeted with a very warm welcome and a complimentary hot drink, I arrived early but this was no problem as my room was ready for my stay, My room was very grand with all the home comforts you could need. As a solo traveller eating alone can feel awkward but definitely not here. I was greeted warmly by Ash and received the very best food and service all evening. I didn’t want to leave and would definitely choose to stay here next time I visit Shrewsbury. What a delight, you won’t be disappointed if you decide to stay here. Thank you to all the staff who made me feel so welcome and looked after.

From the moment I arrived I knew I had made the right choice for my stay in beautiful Shrewsbury. I was greeted with a very warm welcome and a complimentary hot drink, I arrived early but this was no problem as my room was ready for my stay, My room was very grand with all the home comforts you could need. As a solo traveller eating alone can feel awkward but definitely not here. I was greeted warmly by Ash and received the very best food and service all evening. I didn’t want to leave and would definitely choose to stay here next time I visit Shrewsbury. What a delight, you won’t be disappointed if you decide to stay here. Thank you to all the staff who made me feel so welcome and looked after.

Honestly the best hotel I've ever stayed in. all the staff were helpful and friendly. We had one minor issue with a bath plug during my stay and they bent over backwards to fix it for me. This is the sort of service that wins awards. And for the price its the deal of the century to stay in such a lovely building. My room at the top of the building had a lovely round window with a view of the Castle. Top notch. I fully reccomend