The entire experience start to finish made us very uncomfortable. This is a very run down building and apartment. The garage is in a state of disrepair and very dark/unsafe. The apartment had dirty walls, cracked tiles in the kitchen, and had not been cleaned well. I contacted the owners (who were always very responsive) but go no offer of any type of resolution or compensation. We were supposed to stay two nights but were so uncomfortable we got up and just left. Again, the owners said they were sorry we were not comfortable and safe travels. No offer to do anything to make up for the horrible experience. So, paid for two nights and cleaning and barely stayed one. Very sketchy place and situation.

The outside area was a bit sketchy at night but the apartment was large and nice. The building seemed a bit old but it was clean and everyone was friendly. Communication with the hosts was wonderful. They answered texts quickly and were incredibly helpful. The Healthline bus was right outside our door which took us to Tower City and the train there took us right to the airport. It was really convenient! And inexpensive! We spent two days at the Rock and Roll Hall of Fame which was amazing and got there by a short Lyft trip. We had a great time and would definitely stay at the Lofts again.

Great stay!

The person at the business end of the help phone number was excellent. Understanding, patient, helpful, and friendly.

Neighborhood isn't very safe in the evening