Such a bad hotel with poor service! AVOID AVOID AVOID! If you do book (don’t) don’t expect to get a room anything like on the pictures. Made a complaint and emailed 4 times…can’t even be bothered to reply ! Expedia should be ashamed promoting this hovel on their site.

Hotel bathroom was still dirty when we arrived especially the shower/bath and sink. Worse part was when we tried to check out the receptionist had lost my car keys meaning we left an hour after check out when wanting to leave at 9 making me late for work! Very little apologies or actions were made to make the situation any better, the receptionist just said “the other staff put them someone and I can’t find them, it’s not my fault but I will text them and ask where” which was extremely frustrating and made us very late leaving

Good friendly service but the room condition needs looking at ,peeling paper,cracked tiles,

No heating in the room plus windows would not close.

The hotel shape was very unique! The bathroom fertilitys could do witg been updated aslo the bath plug was broken. Overall the stay was perfect for what i need it for.

My bad review of this property may appear a little unfair given that I never even set foot in it. However, that was through no fault of my own, and I am still paying for it now. I booked a 2 night stay here, only to be called at 6pm on the day of planned arrival to be told that they had overbooked my room for both nights, meaning that at 6pm I had to try to find another hotel in Bournemouth. Everywhere was fully booked, so I had to turn the car around and head back home again! I was told by the very unhelpful, unapologetic woman on the phone that no money would be taken out of my account but would be in a ‘pending’ account somewhere. This would then be refunded to me within 5 days. Over one month later I am still awaiting this refund. Every time I call either Expedia or the Roundhouse Hotel to find out where my money is, I go round and round in circles. No one working in the hotel seems to be able to clarify with Expedia that I never attended the hotel in the first place, and Expedia don’t appear to record any conversation I’ve ever had with them, meaning I spend much of my time explaining the situation again and again, only to be met with the same response “we are waiting on the hotel to confirm you never stayed there”. I will never use Expedia again, nor would I ever recommend the company to anyone else. As for the Roundhouse Hotel, if it’s service in house is anything like it’s customer service over the phone, I dodged a bullet by not staying there.

Very good location, closed to the sea, train station and local amenities.Very hot in the room, 5th floor even though the radiator wasn't on and temperature outside was normal for the time of the year

The hotel needs a good clean and the bathrooms had mould all over the sealing.

Rooms were very very hot no air con

Clean room, friendly staff, excellent position cose to the beach and pier

Check in quick, lots of parking spaces and staff friendly. Room terrible. Door wouldn’t lock properly without slamming. Stained carpet coming away from the wall, curtains dirty, headboards on bed revolting, fixtures and fitting dated. Bathroom coming apart- loose tiles door no lock and horrible. On a plus side bedding and towels were fresh and clean. Would definitely never stay here again even though £105 per night or recommend.