Very nice environment. Friendly staff. Need to improve food

Friendly staff

Friendly staff

We loved the service and the tours!

We loved the service and the tours!

We had an amazing time at the hotel. The food and the daily excursions were excellent. The staff is very friendly and the property is magical.

We had an amazing time at the hotel. The food and the daily excursions were excellent. The staff is very friendly and the property is magical.

amazing service, tours, and dining services. The host and guide (Alma and Hugo) respectively were amazing. However, I felt strong food poisoning (nausea and threw up) within 10 hours after check-out. IDK if I was unlucky or something in the food. However, I enjoyed all the meals in the moment. They even did a surprise birthday welcome sign and cake for my partner because it was his birthday trip. The boat trips to access the lodge were so surreal.

amazing service, tours, and dining services. The host and guide (Alma and Hugo) respectively were amazing. However, I felt strong food poisoning (nausea and threw up) within 10 hours after check-out. IDK if I was unlucky or something in the food. However, I enjoyed all the meals in the moment. They even did a surprise birthday welcome sign and cake for my partner because it was his birthday trip. The boat trips to access the lodge were so surreal.

We had the most magical and memorable experience! We were picked up by Tony who was great and our tour guide Paulo was amazing and very knowledgeable! We will be returning.

We had the most magical and memorable experience! We were picked up by Tony who was great and our tour guide Paulo was amazing and very knowledgeable! We will be returning.

Staff was great. Food was excellent. Our guide, Javier, was amazing. Beautiful location

Staff was great. Food was excellent. Our guide, Javier, was amazing. Beautiful location

Luxury cabin in the jungle. Beautiful property features very nice clubhouse and dining area, great staff, excellent tours. Truly keeping with the nature of the jungle while offering some modern comfort.

Luxury cabin in the jungle. Beautiful property features very nice clubhouse and dining area, great staff, excellent tours. Truly keeping with the nature of the jungle while offering some modern comfort.

Excellent service, lovely property. Excursions weren’t great - we saw very little wild life, although perhaps that was due to rain, and many of the offered excursions seemed to be on inkaterra property. Perhaps the lodge is not well-located for seeing wildlife - the best excursions incurred extra cost because they were far away. We didn’t have water in our cabin one night - couldn’t even wash our hands - which is not great at this price point. Other than that, cabin was very comfortable and staff very helpful. Food was good and plentiful.

Excellent service, lovely property. Excursions weren’t great - we saw very little wild life, although perhaps that was due to rain, and many of the offered excursions seemed to be on inkaterra property. Perhaps the lodge is not well-located for seeing wildlife - the best excursions incurred extra cost because they were far away. We didn’t have water in our cabin one night - couldn’t even wash our hands - which is not great at this price point. Other than that, cabin was very comfortable and staff very helpful. Food was good and plentiful.

Lovely lodge on the river bank, especially in the evening when all the kerosene lamps are lit. Knowledgeable guides and friendly staff. But unfortunately also a case of food poisoning the last night.

Lovely lodge on the river bank, especially in the evening when all the kerosene lamps are lit. Knowledgeable guides and friendly staff. But unfortunately also a case of food poisoning the last night.

Absolutely incredible trip! The staff at Inkaterra makes all the difference. I sent them our flight arrival and departure times and they took care of the rest! We were picked up at the airport, took a bus for 10 min, then a boat for 30 min and landed in paradise. Freddy recommended a perfect itinerary for us. We were given a schedule of meals and didn’t have to think about a thing. Extra thanks to Freddy (our amazing and knowledgeable guide) and Ruth (a brilliant masseuse who helped eased my muscles after Machu Picchu). I would come again and recommend this to my family and friends.

Absolutely incredible trip! The staff at Inkaterra makes all the difference. I sent them our flight arrival and departure times and they took care of the rest! We were picked up at the airport, took a bus for 10 min, then a boat for 30 min and landed in paradise. Freddy recommended a perfect itinerary for us. We were given a schedule of meals and didn’t have to think about a thing. Extra thanks to Freddy (our amazing and knowledgeable guide) and Ruth (a brilliant masseuse who helped eased my muscles after Machu Picchu). I would come again and recommend this to my family and friends.

Great Location, Poor service/communication/organizational skill The lodge is located ~1 hour boat ride from Puerto Maldonado. You will get picked up at airport and transported to the lodge which is on the banks of the Madre de dios river. The property and the lodge is pristine, but the communication of staff was very poor. You get assigned a guide and a concierge to look after you for the trip. This is what defines your trip. If you get a good guide you have a good trip. We got a really bad guide who was totally disinterested and did not explain anything. Our concierge guy took off for his holiday for 2 days and there was no one looking after us. After one excursion, we asked (3 different people) to change our guide. Finally we were assigned a new guide (by asking us to tag along with other groups). The new guide was great and we tipped him well. However the managers of the property are not well placed to handle situations where guides/concierge are not good. Some of the restaurant staff are friendly, and some are really rude. If you ask something like hot water, the staff might ask you to go get it yourself. IMPORTANT TIP: If you don't like your guide, change it. It will define your experience. This reserve could be great if only they focus on hiring only the best staff and having zero tolerance for disinterested staff. Most people come here for 3-4 days.

Great Location, Poor service/communication/organizational skill The lodge is located ~1 hour boat ride from Puerto Maldonado. You will get picked up at airport and transported to the lodge which is on the banks of the Madre de dios river. The property and the lodge is pristine, but the communication of staff was very poor. You get assigned a guide and a concierge to look after you for the trip. This is what defines your trip. If you get a good guide you have a good trip. We got a really bad guide who was totally disinterested and did not explain anything. Our concierge guy took off for his holiday for 2 days and there was no one looking after us. After one excursion, we asked (3 different people) to change our guide. Finally we were assigned a new guide (by asking us to tag along with other groups). The new guide was great and we tipped him well. However the managers of the property are not well placed to handle situations where guides/concierge are not good. Some of the restaurant staff are friendly, and some are really rude. If you ask something like hot water, the staff might ask you to go get it yourself. IMPORTANT TIP: If you don't like your guide, change it. It will define your experience. This reserve could be great if only they focus on hiring only the best staff and having zero tolerance for disinterested staff. Most people come here for 3-4 days.

We really enjoyed the excursions included with our stay. The boat rides and hikes allowed us to safely view birds and other animals without unnecessarily disturbing the animals or putting ourselves at risk. The tent cabins were comfortable and listening to the sound of the birds at night was very peaceful. The food at the restaurant was good, especially because they used filtered water to wash the vegetables. During most of our trip, we avoided salad, so it was nice to enjoy it at Inkaterra. We also appreciated hearing about their ongoing collaboration with researchers, which allows the guides to present up to date information about the wildlife.

We really enjoyed the excursions included with our stay. The boat rides and hikes allowed us to safely view birds and other animals without unnecessarily disturbing the animals or putting ourselves at risk. The tent cabins were comfortable and listening to the sound of the birds at night was very peaceful. The food at the restaurant was good, especially because they used filtered water to wash the vegetables. During most of our trip, we avoided salad, so it was nice to enjoy it at Inkaterra. We also appreciated hearing about their ongoing collaboration with researchers, which allows the guides to present up to date information about the wildlife.

Liked pretty much everything about it. Great location, great room, great food, great tours included. Would highly recommend

Liked pretty much everything about it. Great location, great room, great food, great tours included. Would highly recommend

A lovely and unique experience. I had expected this to be more rugged but was somehow a perfect combination of luxury and outdoors. Surprisingly few bugs at least during our stay at end of august. Guides were superlative. Was a bit disappointed that clay luck was at additional cost and required 4:30am departure due to distance from lodge. Only other quibble was that menu limited and food not at same level as everything else.

A lovely and unique experience. I had expected this to be more rugged but was somehow a perfect combination of luxury and outdoors. Surprisingly few bugs at least during our stay at end of august. Guides were superlative. Was a bit disappointed that clay luck was at additional cost and required 4:30am departure due to distance from lodge. Only other quibble was that menu limited and food not at same level as everything else.

Absolutely amazing stay. The staff are wonderful and took care of us every step of the way. The guides are so knowledgeable and truly care about you having an unforgettable experience. The food is delicious and are accommodating to dietary needs. Best way to explore the Amazon!

Absolutely amazing stay. The staff are wonderful and took care of us every step of the way. The guides are so knowledgeable and truly care about you having an unforgettable experience. The food is delicious and are accommodating to dietary needs. Best way to explore the Amazon!

I arrived to Inkaterra early and was greeted in a manor that left me feeling spoiled.But,that was short lived. Upon arrival I was introduced to our guide, which we were told to meet at 3pm. We ate lunch and relaxed until 3 pm when we walked to the excursion area. Oddly so, our guide walked out as we arrived (we assumed he'd be right back being that we were both told to meet at 3 pm) We informed another staff member inside whom we were waiting for and they replied ok and went upon there business. After 25 minutes of waiting arounds like fools the gentleman said perhaps come back at 4:30 and your guide will be here.Confused, we obliged. We went to our rooms to waste some time and arrived back at the excursion lodge where we waited 15 minutes for the again no-show guide. Finally we were told by the same gentlemen who originally asked us to come back perhaps he'll be our guide. This was fine! ANYBODY could have taken us- we just wanted to go on any excursion.So, he invited us to join his 6pm excursion in which we went back to the room and waited again. By this point my nerves were shot and I was so irate that i'd wasted so much time waiting for some guidance/info that the 6pm excursion was hard to enjoy almost feeling like we were invited out of pity. They need better organization and leadership because there was a serious lack of communication somewhere and my trip was at cost. Other than that food was great and lodging was beautiful but I only had 1 day to make up for lost time