Great place, great staff look like I’ll be using Novotel Newcastle for the next few weeks

Thanks for making a difficult trip easier

The only complaint The sign is very misleading, you think that the hotel is there, and it's not.

Very enjoyable stay, with new hotel looking good. The only problem we had was the pillows we had were of the poorest quality and had an impact on our sleep on both nights. I was very surprised with the pillows as everything else exceeded my expectations.

Excellent comfort & handy location for metro transit

Gym advertised but closed, pool changing facilities very poor, dirty and tired

The hotel had great facilities for being so reasonably priced.

I booked a room for 2 separate beds and received one double bed to share with my male friend which was not what I bargained for. Hotel staff was very blazay about it. I booked a room that was said to have 1 double bed, 1 single bed and a double sofa bed. I ended up with 1 double bed. To this very moment I’ve not yet managed to speak to Hotels.com as they are too busy and this is who the hotel says I need to speak to as this room is no longer available at all at the hotel.

Late booking, so we didn’t get one of the refurbed rooms but it was fine for one night. Staff excellent but pool area does need some love and attention if not a deep clean. Food in bar decent as well. Staff made it a short but pleasant stay

I was well greeted and had a clean comfortable room so thank you. I look forward to staying again real soon

Hotel was very clean very friendly staff and also very modern rooms for the price

Just a lovely convenient hotel,with lovely staff close to motorway ,airport and local shops

Stayed one night before our early journey to disneyland... Amazing staff...lively and ckean and would definately recommendx

Pool was very tired sauna took over an hour to get to temperature ,there was tread mills at pool side as there was no where else to store them apparently....bed in room was new and very firm and uncomfortable as where pillows...the staff where very attentive and genuinely friendly...the reception area was lovely as well as the floor we where on, looked like it had just been refurbished....very handy for shopping close by within walking distance.we’d stay again but would miss pool out till upgraded... overall a mostly pleasant stay..took my back a week to get pain free from an uncomfortable sleep.

Kind friendly staff. Clean room . Nice pool but changing room in an unacceptable state.

The helpfulness of the staff and the location, within easy reach of the airport.

Will never choose Expedia again who said they would guarantee me what was advertised but that was not fulfilled when I had arrived. The staff provided very poor service and my overall experience was terrible. Will never choose this hotel and certainly not through Expedia who failed to follow through on what was agreed and what u had paid for. Overall the worst experience I've ever had.

I liked the lobby and bar area the breakfast was also good

Room very nice. Food terrible. Sent our mealback twice!