Great location, so close to Rother Valley Park. Perfect owners, helped us out at last minute!!

Great location, so close to Rother Valley Park. Perfect owners, helped us out at last minute!!

I was texted details to collect a key that wouldn't have an apartment number on it (there was five keys without numbers) from a drop box to an apartment that also didn't have a number. Upon entering it seemed basic as expected, but pleasant and spacious. Beds, sofa, kitchen,shower etc. all obviously a little old but in decent condition. I realised there were no towels and told they don't usually supply them(!) I explained I'd never heard of this before and they offered for the cleaner to deliver some first thing in the morning and if I could wait in for her as they don't have a spare key(!), the cleaner delivered two towels at 9:30am, one of which was filthy with black stains all over it. That evening i received texts from them asking if Id taken another apartments key as they couldn't check in, I had to send a picture of my set to prove which I has taken. Most surfaces, floors etc appeared clean, but some real deep cleaning was need on things like blinds and the toilet brush and dish sponge were disgusting. The kitchen has most amenities (including a host of random utensils), but no microwave. TV has freeview channels and a selection of DVDs were left, but no DVD player. Overall it made an acceptable base as I was working locally for a few days, but just feels like there is a serious lack of attention to detail compared to price paid.

I was texted details to collect a key that wouldn't have an apartment number on it (there was five keys without numbers) from a drop box to an apartment that also didn't have a number. Upon entering it seemed basic as expected, but pleasant and spacious. Beds, sofa, kitchen,shower etc. all obviously a little old but in decent condition. I realised there were no towels and told they don't usually supply them(!) I explained I'd never heard of this before and they offered for the cleaner to deliver some first thing in the morning and if I could wait in for her as they don't have a spare key(!), the cleaner delivered two towels at 9:30am, one of which was filthy with black stains all over it. That evening i received texts from them asking if Id taken another apartments key as they couldn't check in, I had to send a picture of my set to prove which I has taken. Most surfaces, floors etc appeared clean, but some real deep cleaning was need on things like blinds and the toilet brush and dish sponge were disgusting. The kitchen has most amenities (including a host of random utensils), but no microwave. TV has freeview channels and a selection of DVDs were left, but no DVD player. Overall it made an acceptable base as I was working locally for a few days, but just feels like there is a serious lack of attention to detail compared to price paid.

Great apartment and awesome service

Great apartment and awesome service