Gute und zentrale Lage nahe der Magnificent Mile

Bei der Ankunft wollte ein Mitarbeiter das doppelte des Booking.com Preises verrechnen mit der Begründung es handle sich um Taxen. Erst am Folgetag wurde es korrigiert- ohne Entschuldigung. Das Gepäck wurde vom Flughafen nachgesendet und war schon ein Tag im Hotel. Trotz Hinweis gab es keine Benachrichtigung vom Hotel obschon Name und Zimmernummer bekannt waren. Ganz schwach!

The location is perfect for walking to restaurants and shopping.

Nothing.

Absolutely nothing!

Dirty carpets, stained pillows, uncooperative staff, dings in the furniture, long holds on the phone.

Weinig. Het was een locatie midden in de stad

Slecht en kapot bed, wat scheef stond. Smoezlig; dikke laag stof in airconditioner die enorm veel herrie maakt. Er wordt slechts om de dag schoon gemaakt. Gewoon niet naartoe gaan en overslaan. Geen “Hilton” waardig

This hotel is so close to everything in downtown Chicago.

My room was on floor 14 and the constant honking and sirens all night made it difficult to sleep but that wasn’t the hotels fault.

location was ok

I requested for early check in on payment that was denied though I am a bonvoy member . room is cleaned only on alternate days . worst is and I am still struggling that I need a bill for my stay and I was told it will come on my emails . I gave both my emails but the bill didnt come . my secretary has followed up and he has been told by the hotel that since the booking was done by booking.con hence we should approach them for the bill receipt and I am stuck now ,

Breakfast was average. No fresh fruit as bananas oranges or apples

Internet was down for the first day we stayed They did not clean rooms every day And did not pick up the garbage every day either

Good location easy to travel from here

There were people doing hard drugs outside at night.

Location

It was dirty in the lobby area and understaffed

일부 직원 친절했고 시설은 청결했다

대부분 직원은 친절했으나 1명은 매우 불쾌했다 답할때 치실사용하면서 대답했다 하던일을 멈추고 고객과 눈맞추면서 응대해야하는것은 기본아닌가요? 헤어드라이어가 전기적 접촉불량이었다

The location was nice l, and the bar below had some amazing food

The beds were a little uncomfortable

Cercanía a varias atracciones

Que alguien en recepción hable español, que hagan la habitación diariamente, el bufete del restauran malísimo, sólo huevos revueltos, tocino, y papa, no había pan, de fruta nada, el mesero no recogió ningún plato, no sirvió café, no sirvió jugo y cargaron en mi cuenta 15% de propina. Soló hubo ese día 2 mesas ocupadas todo fue en el desayuno. Jamás regresamos al restaurante.

Bra tider. Bra utbud.

Mycket var slut o när man bad om påfyllning tyckte personal man var jobbig och inte mycket hände. Pannkakorna var inte tillräckligt tillagade. Städhinkar stod mitt bland borden.

La ubicación es excelente, las habitaciones son cómodas y tiene un microondas para calentar comida

A good location, 3 blocks off Michigan Ave and a short walk from the Millennium train station. The room was a nice size with modern bath/shower. The bed was comfortable and the room had individual climate control.

It was centrally located for all things in downtown area

Only issue was always had problem with card reader on main door after 8, but staff would buzz me in no problem

Emplacement

Personnel pas toujours à l’écoute des clients

nothing

I had the worst experience ever. It is the night of 4th and I have had the worst experience ever. The exhaust of the toilet does not work. Upon requesting twice-thrice, they neither came to even have a look at it or bother to help us out. I checked-in on the 3rd and the room did not have coffee creamer or sugar sachets as promised on booking.com that it will be provided. They did not change our toileteries, they did not give us fresh towels or linens and the bathroom kept sticking because the exhaust did not work. On 4th of May at 11am, I requested them to at least change our towels because they were dirty and even the linens as they were dirty and we had to stay for longer, and even asked to change the linen because they were dirty, I returned at 10pm in the night and nothing was exchanged. No fresh towels were given to us. No linens changed. The trash was still in our room, the trash and the washroom stinked because they did not work on the exhaust neither did they throw out the trash and gave us new one. I went down again to request to change the towels and the staff started arguing that this service is not included in their services. Giving new towels in not included in their service? That is some lies of the lazy staff who did not want to work. They did not agree to help us out. They were extremely rude. I need help from booking.com because they did not even provide us with the basic amenities as promised or advertised in the booking. I asked the staff to call the manager and he did not listen. It is 12am and my room stinks because of all the dirty towels and trash and I genuinely need help. Please help me out.

The breakfast was okay...nothing exceptional

More variety

El lugar es excelente, junto al metro que te permite mover hacia todos lados de la ciudad. También caminando se llega a los bares y restaurant céntricos. La habitación está muy bien, aunque se escuchan ruidos de los vecinos. El personal muy amable

El restaurant del desayuno un poco desordenado, pero aceptable.

Its cleanliness and proximity to relevant things

Staff were fine, generally seemed tired and overworked, which makes sense

It was at a great location everything was close for us to walk around.

Очень удобное расположение,все близко.Приятный сервис.Вид из окна на даунтаун

Key to get on elevator

The Webster grill

Solo... la ubicación

Desayuno en un bar asociado que tenía un aspecto de suciedad con desayuno básico y no acorde al precio. El hotel: 1. Llego y no encontraban la reserva de Booking. Estuvimos más de 45 min 2. No hay servicio de habitaciones diario, ni cada 2 ni cada 3 días.. 3. Me quedé sin jabón solicité por la mañana y nada. Llego de noche y tuve que llamar 5 veces al servicio de habitacio es. 4. El servicio deplorable. Salvo el primero que me atendió en remoción cuando llegué el día 26. 5. Me quejo de una máquina de hielo que había delante de la habitación toda la noche que no pude dormir... y ni me ofrecieron cambiar de habitación.. "que ya lo solucionaría... "

locatoin

cleanliness, carpets, smell in the room

The location, the hospitality and room facilities.

There was no daily cleaning done.

Location

Carpet on floors

The staff, namely Chris on the front desk. He was super helpful, kind and super knowledgeable and friendly. He really made the trip complete for me.

The pool was rather small so didn’t get to enjoy it sadly

I WAS TREATED BADLY IN THE RESTAURANT WITH AN UNPATIENT STAFF BECAUSE WE SPEAK LITTLE ENGLISH, I ASKED TO REFUND ME A VALUE OF TIPS FROM THE HOTEL'S RESTAURANT AND THAT DIDN'T HAPPEN, THE EMPLOYEE WHO MADE ME OUT ASSUMED THAT I WAS GOING TO RETURN IT AND HE DIDN'T, AND THEY CHARGED ME 6 80 DOLLARS ON MY CARD WITHOUT MY AUTHORIZATION AND I DON'T KNOW WHAT AND I DIDN'T CONSUME ANYTHING AT THE HOTEL.

I WAS TREATED BADLY IN THE RESTAURANT WITH AN UNPATIENT STAFF BECAUSE WE SPEAK LITTLE ENGLISH, I ASKED TO REFUND ME A VALUE OF TIPS FROM THE HOTEL'S RESTAURANT AND THAT DIDN'T HAPPEN, THE EMPLOYEE WHO MADE ME OUT ASSUMED THAT I WAS GOING TO RETURN IT AND HE DIDN'T, AND THEY CHARGED ME 6 80 DOLLARS ON MY CARD WITHOUT MY AUTHORIZATION AND I DON'T KNOW WHAT AND I DIDN'T CONSUME ANYTHING AT THE HOTEL.

The hotel was in a great location, pretty much central to everything we wanted to see. Nice restaurants in close proximity. Ate in the hotel and the food was lovely.

Nothing

Sijainti on täydellinen