near the highway

Worst experience ever at Hampton Inn Lexington I-75 . I travel a lot and have always had a good experience in this kind of hotels. In this case it was very bad. When I made the reservation I added with the reservation request, the communication that we were arriving with a dog. Being a pet friendly hotel, I figured there was no problem, but I felt it was fair to communicate this in advance. In response I received a communication from the hotel, that they can grant my request and that there is no extra charge. Upon arrival, to my surprise I am told that there is a dog fee of $75 (this cost is crazy since the room for two was $130 and if we had known this we would have definitely chosen another hotel). I showed the check in lady their email saying that there would be no additional fee for the dog. The lady apologizes and tells me that in that case they were going to take this fee off. On the morning of check out I still found the $75 in the bill to be paid and ask for an explanation. The lady at the reception (a different one than the night before) informs me that later, when the manager would arrive, they would take off the $75. Long story short, I trusted and thanked them and left. Instead, with disappointment and anger I saw that they charged me the full amount, including the $75. I felt I was being taken for a ride and I find this to be very unprofessional and dishonest behavior. I will no longer be a guest of their hotel chain, because thankfully in other hotels they are far more transparent with communication. Also, so many hotels do not add fees for dogs and, if they do, they do not exceed $25 (see for example La Quinta by Wyndham where we stayed the next night.)

Room was clean. Staff were friendly. Breakfast and coffee was good. The location was conveniently close to the Interstate.

My room on the first floor had an odd setup. It had a large curtain across one wall. Behind the curtain were clothes hangers and an iron. It was ok for one night but not if I were planning to stay longer.

Very clean and comfortable

The air conditioner was set on 60 degrees when we arrived. The clock had not been changed to day light saving time. There wasn’t many choices of TV channels.

Mattress wasn’t pillow top

The location was convenient for traveling.

The hotel rooms were dirty and not well maintained. The shower flooded the tub. Also the pool was closed which they should have mentioned at the time of booking. We have always picked Hampton Inn to stay at but this was has not up to standard.

Location was easy to access with restaurants nearby. The registration person was so pleasant and helpful.

Hampton may as well do away with the breakfast bar. Breakfast potatoes were ice cold and scrambled eggs were not warm either. Sel action for pastries were very poor.

Beds were not comfortable. No hot water in sink Trash overflowing in all common areas Breakfast was of poor quality

Room, staff, breakfast and service were all great

Really disappointed the pool was closed for maintenance with no indication listed before booking. Traveling 500+ miles with kiddos, we were looking primarily for a place to stay with a nice pool to let the gets burn some energy.

We traveled with our kids with the expectation to swim to find out upon check in the pool was down and there was no offer of a rate change due to this. Couldn’t cancel for another hotel with a pool because of the cancellation fee. Heat/air unit was outdated and didn’t work properly.

Nice clean hotel and room, friendly staff, nice breakfast. We’ll stay again when we’re in the area

Close to U if KY

Pets were allowed in areas specifically stated "no. Pets". Don't want to sleep in beds with pet hair, smells, etc

It was clean with comfy beds.

Understaffed!!! The property did not honor my reservation fully. They did honor the room I booked for my father but not the one for me despite having a confirmation number and email. They did find me another room at a lower rate though.

Very clean and comfortable.

Breakfast was just so-so.

Breakfast options for vegeterians

Updated facility maybe some gravy with the biscuits. The sausage tasted good, but was cold and overcooked. Like a hockey puck.

Cold dry sausage. And the air conditioner in the hallway right by our room 326 was leaking water into the carpet at least 6 feet. We told 3 different people and every person had a different answer. Just didn’t want the facility to have a leakage onto the 2nd floor ceiling.

Full staff. Breakfast. Check in and out very smooth. Good parking. Pool was very nice.

?

Everything

Parking for handicapped

The location was good, right off 1-75. The room was spacious and clean. We both loved the fluffy pillows and the amount of them. The breakfast was good, although we were late and it was almost over, so some of the food was starting to get cold. A nice selection of eggs, sausage, muffins, yogurt... and waffle maker. The lobby was large and the tables were set at an angle which was visually pleasing. Mike, the clerk, was especially helpful to us with the reservation and with cancelling another reservation for later in the month. We were so happy to get a first floor room.

I cannot think of anything we did not like... except the bathroom sink would not drain. We noticed it immediately but it was our fault, we did not report it until the next day.

Good location clean and friendly staff

The price was a little crazy for the weekend just because college graduates and the Kentucky Derby

nice beds

bathroom - sink drain wouldn’t stay open and tub was a little dirty.

Comfortable bed and nice room

The breakfast wasn't that great. They ran out of food and fruit