Location

We stayed in two different rooms because the thermostats did not work and the rooms were too cold. First room was 67 F the first night we were VERY cold.

Nothing

Everything

The staff was friendly and the room was a good size.

After difficulty finding parking we tried to check into our room only to find out they rented it to someone else so we had to find a whole new place to go

Great location

Room AC didn’t work Room toilet malfunctioned Had to move rooms twice to get satisfaction

Close to central restaurants and bars

No housekeeping, no beds made, no bins emptied. Carpets looked very dirty. Sofa bed seats were marked and stained. Not pleasant to sit on.

Location was fantastic. We walked to most attractions we wanted to see. Breakfast buffet was a bonus, although more fruit would have been nice Comfortable beds.

I was overcharged. Reservation says $211.20 plus $31.89 tax = $243.09. My credit card was charged $264.00. I have requested a refund of $20.91.

The location

Our room was not ready when we arrived for checkout at 4 pm. So we left for awhile and came back 3 times over the span of 2 hours and there was still no room ready for us. Around 6:30 pm my boyfriend went to the desk and told them we had a show to be at by 8 pm. Miraculously, they had a room “ready.” We went upstairs to it and the room had not been touched yet. It was still dirty from the guests before. I went back to desk and told them and said we need to change and we are leaving but the room needed to be cleaned while we were gone (which was plenty of time since we would be out until bar close). I attempted to call them 3 times while we were out to make sure we did not return to a dirty room and nobody answered. Sure enough, we came back and our room was still not touched 7 hours later. They were able to find us another room so we had to drag all of our stuff to a new room at 2:30 in the morning after being out for a night of fun on our anniversary. I will say the staff was in a bad situation and was handling it the best they could but the lack of professionalism was extremely apparent. On top of that, the next morning I realized I had left my charger in the room we were in the night before and when they let us in to check, that room had still not been touched.