I liked the location.

The bed had blood stains on the sheets. The front desk clerk, James, was rude. Im a cancer patient, and he refused to look for the voucher my doctors office sent over to cover our room. I paid for the room. Housewife tried to make my grandson change the bedding himself. I called the front desk, and the clerk Tynisha, who was very sweet, sent the housekeeper back up, and he was rude and haphazardly made the bed. For a 200.00 a night room, one would expect a clean room and at minium a continental breakfast. Not to mention, I'm disabled and to walk about 3/4 of a blook due to the parking lot at the hotel being closed down by the city of Des Moines. I will never stay at this hotel again and will ask sure my friends and family know how bad it is. I will also be contacting the corporate office tomorrow, 10/25/24. Our stay was 10/24/24.

All of the above. Room, breakfast and bed are perfect.

No safe box in the room.

close to Drake University

Got there @ 3:00 for check in, as expected it was busy as that time is designated check in. Probably a good Idea to have 2 or 3 employees @ the front desk then rather than 1.

Clean, comfortable, easy check in and the staff were amazing

The bed was exceptional. Very comfortable.

The location is nice and having a shuttle available was great.

Our room was so warm, the air didn't work. Nor did the TV. The front desk staff were pretty short with me when trying to figure out an issue with the booking.

Nothing

Everything

location

cooling system venting pretty dirty