Enjoyed the breakfast. Staff was professional, helpful, and friendly. Location was perfect.

Rooms are very dark and even more so by the biege walls. The tv remote never seems to work well whenever I stay and in whatever room I happen to be in.

charm. location.

Clean and friendly and they kept somethings instorage while I stayed

I emailed the hotel about needing a quiet room. I arrived and there was a party behind the hotel so they changed my room from the back of hotel to a suite room where people were speaking loudly and I could not sleep. So I had to let the adjoining room at 1:30 am that I could hear them and couldn’t sleep. My quiet room expectations were not met. Also I had a lot of trouble with the shower handle and struggled immensely to work. I don’t like complaining but I specifically tried to arrange quiet before arrival. I had an exam I ad to start at 9 am so I had actual sleep time of about six hours before I had to get up. This was unexceptable

historic building but modernized rooms, beautifully kept.

very soft bed, though not our preference, it was still comfortable.

Staff was exceptionally helpful and friendly and paid attention. Front desk handles multiple parties at one time- efficiently and effectively

Bathroom door practically hits toilet in very small space

great location and beautiful facilities!

Perfect location to CIM, Severance and Museums.

The condition of the elevator doesn't match the pristine condition of the rest of Glidden House. It is badly in need of cleaning and aesthetic touch up.

Lovely building, great location, helpful and interesting staff.

The walls were thin and we were awakened by a noisy group next door who got up very early

we stayed in a newly renovated wing that was just beautiful and very comfortable. excellent staff, and the breakfast was fabulous, especially in the lovely garden room. we will definitely stay here again.

nice location and beautiful hotel

The location is fantastic. We could walk everywhere we wanted to go. The breakfast was very generous, though I would have preferred the option of real bacon or sausages. The turkey bacon was limp. The common areas are beautiful. Love the bar! The room was very comfortable. It was quiet.

My one big complaint was that there was a plumbing problem in the morning and we had no water to take a shower or brush our teeth! I understand such things happen but no one informed us of the problem nor tried to accommodate us, like provide some bottled water. No apologies either!! Otherwise, the staff were very helpful and gave us a great recommendation for a nearby restaurant. I also found the beds were too soft for my taste.

Each of the staff were very personable & accommodating. From the phone call to add a night's reservation to our original stay to the delivery of an extra pillow with a smile.

clean

frame around mattress

i love the history of it!! it’s a beautiful building

that it was almost claustrophobic and squished in between several buildings, bur other than that I loved it

Beautiful!

Everything was lovely. No negative remarks!