Clean rooms, friendly staff, I love that they are connected to the skywalk, which made it easy for us to get over to the van andel arena for our concert, and we got to wait in the warm vs outside in the cold and snow. Starbucks inside the bistro which also had great food!!

I was highly impressed, there wasn't anything I didn't like

Went to a concert at Van Andel. Location excellent, friendly staff, comfortable beds

Location

Very loud outside, lots of traffic and reving engines. For the amount of money being spent, better coffee and liquid cream should be provided.

Noise level from street side

Carla at the front desk was exceptional! She was very welcoming and professional. She went above and beyond to answer all of our questions about things to do and places to eat in GR. She is definitely an asset to your organization!! She needs to be recognized for how she makes your guests feel! Outstanding!

location!

the fridge was not cleaned out from prior guest.. so food was left in room

The room was gorgeous, the staff was super friendly and it was in a great location.

The pool area definitely needs a renovation.

Checking in was difficult as the reservation for booking.com had some glitches but the staff was help exspecially Jay who was fabulous and patient with trying to figure out what happen

The beds were comfortable.

Took 14 hours to get some towels, didn't bring enough for all of us, hot tub wasn't working, if it wasn't for my boyfriend being handicapped we wouldnt have been able to even park cuz the only spot available was the handicap spot. Body wash had 2 pumps available, ice machine didn't work. Elevators kepts going up and down in between stops and there were stains on the couches. But all in all it was ok, just super pricey for being mediocre

The wait staff at the restaurant and bar were absolutely delightful!

Housekeeping knocked on my door at 930am while we were still in bed. They need to have a list of people who are checking out that day so they don't disturb us. Either that, or tell them when we check out so they know they aren't disturbing us. Also, the checking staff was delightful while interacting, but every single one of them looks like they don't want to be there. None were smiling until being approached. It really just set a bad mood. When you are in customer service, you need to be smiling and sitting up and ready for customers to walk in. What's crazy to me is that when we walk in, they didn't perk up. We had to approach for them to perk up.

The location and how clean it was.

N/A

that it was right downtown Grand Rapids

The parking is terrible both of there lots were full on multiple occasions. We were told to valet our car at the JW hotel up the block and told they would pay for it. the whole point of staying downtown was to have quick & easy access but their parking situation was incredibly frustrating.

how clean it was

great location, parking convenient but disappointed that there was an additional charge to park- on top of $$$ room price

additional parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at 11pm), I thought when it said river view in booking the room, that meant the room would have a "river view" not just the hotel.

Convenient location, clean

Front desk staff wasn't the friendliest.

Excellent location!!!

No included breakfast

Room was dirty. Carpet had stains and wet spots, fridge had leftover food in there. Shower was unable to be turned on prior due to the door and sprayed water all over the floor while showering.

clean and spacious and connection to venue

The Staff were exceptional. They were very accommodating and professional.

N/A

cafe, location

clean friendly staff

elegant eye appealing able to walk to our venue

The area was connected but indoor walkways. Walkways went to many restaurants and even the concert venue. Courtyard was centrally located.

Everything was perfect… no complaints

The below deck parking was extremely tight to maneuver (we also had a large truck though) so my only real problem with this space was that it was only one lane wrapped around. Another car came around the opposite side and we were both stuck until they were able to back up.

Location

The furniture had scuff marks and was distressed not in a good way