The location

We had a terrible “view” of the parking garage from our 900 dollar room. You could hear loud cars and music

Very nice and good sized room. We had a family wedding downtown and it was perfect to have the big kitchen. Very clean.

The elevator situation caused some confusion. Better signage from the parking lot to the hotel and elevators would help alot.

Excellent location.

I have stayed at the property before and know how great the rooms can be, which is why we booked with family to stay. The room we were given was 1/8 of the size for the living room and kitchen as the normal. The rest of the room was a long dark hallway with the only window in the whole room facing the ground level parking garage in bedroom. Not at all what is described in photos.

Sun deck, room

Our room was very clean and comfortable. The breakfast was great and parking was very easy.

Very close to the concert venue. It was perfect for us coming from out of town. We had dinner at the restaurant/bar connected to the hotel. Great food and drinks. Well priced.

We had no dislikes, found the hotel to be very nice and comfortable.

conveniently located to shopping and dining as well as our concert venue.

Room was not very clean, dirt, hair and dust in corners and under side tables, hair in shower, shower head was dirty and kinda terrible, mirrors were cloudy and streaky, expensive parking, room was noisy you could hear what seemed to be everything outside (street view) as well as from surrounding rooms and a few times it sounded like someone was trying to get into our room (mostly from shared door). Snacks and drinks from counter were pricy but convenient, it was nice to see some out of the norm healthier options. I didn’t not feel like I got what I paid for, just paid for location.

Located close to the Van Andes Arena

No shampoo in shower Lots of noise in the hallways at 1 am

The room was large and spacious. Great proximately to Van Andel Arena. Very walkable. The staff was friendly and helpful.

Parking was a bit confusing. Breakfast was mediocre at best.

room and staff

price was outrageous breakfast awful

Stephanie at the breakfast buffet was exceptional! We would have liked to have waffles, however, we heard that the one available kept blowing a circuit breaker. I would suggest getting a different one or put in a bigger breaker!

The first room we went to unfortunately had all the bedding in a pile on the floor and the dresser drawers were hanging open. We were quickly given an equivalent room on the same floor by Dave at the front desk.

location

Our room; the shower wasn’t clean it had hair on the walls of it, the coffee pot still had an old pod from previous people who stayed. Also, I didn’t really like the fact of having to pay $38 for parking in garage attached to hotel, after already paying to stay. If we are guest at hotel, then parking should be free.

Close to DeVos Event Center and VanAndel Arena

Could have been a little cleaner.

convenient to downtown

nothing. liked it all

Glad to have what we had however would like more breakfast choices. Double room size was great!

The sound of the HVAC and what appeared to be running pipe water sounds. Our room location was on the 2nd floor!

Great Room for a bachelorette party. Lots of space and comfortable beds!

The breakfast was very disappointing Carboard plates and plastic cutlery: seriously?!

LOCATION! Spacious comfortable room, nice staff

Nothing