clean

the outside is a stock photo and looks nothing like the hotel in Greenville.

n/a

They changed my reservation from a king bed to 2 doubles. Unacceptable, especially after a 5 hr drive. I didn’t stay there.

The room was exceptionally clean. The location for those having surgery/procedures at ECUHealthcare is excellent. We paid a high price however for the convenience of a good location across from the hospital.

The bed was lumpy and uncomfortable. I wasn’t happy about no vending machine for a snack. Instead I paid over $9 for 2 candy bars. That is ridiculous. A charge for a bottle of water in the room. Ridiculous. The receptionist that checked us in gave no information as to where the room was or the best place to park. Pleasant but not helpful. My husband has a disability that makes walking any distance very uncomfortable for him. We guessed well and entered a side door that was rather close to our room so it turned out okay.

service

outdated and not worth the price

Staff was excellent

Did not have food in stock based on menu and no microwave in rooms

Excellent breakfast, very helpful staff

location

ac unit was satisfied while set on 62. But temp was about 10 degrees warmer.

lean, good size room, friendly staff. Starbucks Bistro

Staff 1 person wasn't very informed or helpful

great location.

It was across from the hospital where my husband was a patient

The price, it was way overpriced for what they had, room smelled like smoke, didn't offer anything in room, the shower door only opened on side of the water shower head, no microwave in room, too small.

N/A

I wish the pool was working

Front desk staff was very helpful. I was not aware breakfast was served. No information pack was given or in the room. We went to the waffle house

Was breakfast available? I was not aware breakfast was included. I was not aware that the sheets for the pull out bed was hidden in the bottom dresser drawer. I looked in the closet. I didn't like the repairs that were obviously accomplished by unskilled labor. The shower faucet plumbing was backwards, hot was cold, and cold was hot. Room 240 front desk notified.

Staff was great room was beyond comfortable

The hotel bar seemed to have an inexperienced staff member this time around. She was not knowledgeable about their specialty drinks and, for the cost, should have done better