I am a frequent business and leisure traveler and this is the absolute worst hotel I have ever attempted to stay at in the last 20 years, even worse than any 2nd or 3rd world accommodation I have stayed at! Well I should say worst I have ever checked into because I left. Upon arriving I was hit with the overwhelming stench of cooked food and there is not even a restaurant on site. When I got to my room it was just ok, run down for certain, but nothing I couldn't handle for one night. About 30 minutes after checking in, the guests in the adjoining room checked in as well. As soon as they arrived they started blasting their music and smoking in their room. I was not going to be able to tolerate this so I went down to the front desk and asked nicely to be moved. I was told the hotel was full and a room move was not possible. I went back to my room to try to deal with the misery for one night and after another 15 minutes the cigarette smoke was coming through the adjoining door and through the window that I had opened in hopes for some fresh air despite it being cold and snowy. The music now was even lounder, keep in mind this was around 5:30pm and was only going to get worse. I grabbed my things and went back to the front desk to let the clerk know I was leaving and cancelling my room. Despite leaving due to unbearable circumstances that were out of my control, the hotel refuses to refund me my measly $105 I paid. The manager will not even respond to my very civil messages asking for a refund. I was told since I didn't have any photos there nothing wrong. You can't take a photo of loud music and SMOKE! I have waited three weeks for the manager to return my messages and at this point it is obvious they aren't going to, so here is my very honest review of their hotel. Horrible property, horrible customer service. ALSO LOOK CLOSELY AT MOST ANY POSITIVE REVIEW of 10....... ALL FOREIGN "Guests" with zero real input.

Location

Bagel bar only for breakfast

Location was fine, generally things were clean.

A few things. First, when our family travels, breakfast being included is an important factor for us, for time and economic reasons. I have a gluten allergy; this can sometimes be an issue, but generally I can get something to eat. Not here, there was literally nothing I could eat, not even fruit or cereal. The manager said that this was the breakfast offered under their new brand. I am glad to know that, because I will not book that brand under those circumstances. My second issue involved a lack of communication by staff about fees and housekeeping. Apparently there was a charge for parking that I only found out about when the manager waived it to make up for the breakfast issue. Also, there was no opt in or out for housekeeping, so we came back and found the room had not been touched. Lastly, there was only one ice machine in the building, on the third floor, and the room had no drinking cups provided.

Shuttle service to the airport was convenient and comfortable. The room size was good, and facilities were clean. The location was convenient.

The AC seemed like it was struggling to keep the room cool. I prefer my room cold when sleeping and wouldn't get overly cool.

Courtesy Bus from airport. Clean large room.

Coffee and Juice machines broken, but were fixed before we left.

Fräsch och nytt

Frukosten var inte bra, aircondition lät som fasen. Mycket oljud av andra gäster och vi hade ismaskinen bredvid rummet som lät jättemycket.

Book.com say this hotel has 24hours free scuttle but they only run from 4:00am-11:00pm, I have to call Uber and pay for it, the reason I chose this hotel is because booking com shows 24hours free shuttle service, every disappointed!

I liked the size of the room, the style of the furniture comfort of the king bed. Very clean.

No snacks,vending machine on the floor