I was very impressed with the architecture and design of the hotel itself, especially the interior and artwork in the lobby/reception area. My room was appropriately styled to match the historical but luxurious nature of the hotel. Additionally, the hotel has a skybridge connecting to downtown Roanoke over the train tracks; very convenient.

My only complaint is that my room was a bit smaller than I anticipated. This is at no fault of the hotel as it was merely an expectation. The room still provided ample space for everything I needed and was disappointing in no other way.

room was very nice, lots of natural sun

there were wasps and ant around the pool which made it difficult to enjoy. There was also no pool attendant, we needed to call teh front desk twice before we could get any service at pool

Beautiful facilities Friendly golf cart transportation folks - thank you

Bigger pool :)

Everything

Nothing

The hot tub was great

The coffee shop closed at 1. We didn’t or couldn’t check in until 3-4.

Hotel is beautiful , hot tub was nice and room was clean and comfortable .

I would like pool and hot tub to be open later.

I liked the location.

The hallways smelled bad. Wifi would come in and out. Staff was not helpful. Asked to have room cleaned, they said it would be but never was.

Beautiful building and room

Nothing

The location

The barmaid the wine the room was really small and very old

We had the Sunday Brunch at 11:30 & it was spectacular! Our room was also just so clean & cozy with a beautiful bathroom & fluffy towels.

it is a very nice property with beautiful amenities

one cannot open the windows - they are “engineered” shut. So this felt a bit like a bird in a gilded cage, …. I loooove my fresh air. and being locked in is not my idea of an upscale hotel in a free America. So I chose to move to another accommodation.

the style and location

no refrigerator in the room

Wonderful staff,everyone was very helpful and accommodating. Our female server at the Pine Club was especially helpful and kind as was the Concierge/Door person

The hotel staff should make note of the roof line damage above room 444. These tiles flapped and banging during last night's windstorm,causing a lot of noise above our room. Of course the weather was out of comtrol but the tiles on such an old hotel could hurt someone on the ground

it is absolutely beautiful so nice love the ambiance

could hear people whisper through the walls paper thing there was a banging sound all night long so loud interrupted our sleep had to get up and turn the fan on to drown it out which thankfully that worked but the bed was super comfortable

The spa services were great. The service in the 1822 Bar were great but the only option for non drinkers was Hienekin 00. There are SO many wonderful NA options out there. The location to the train and access to town was great.

I requested housekeeping and my room was never serviced. The over all cleanliness of the hotel was less than ideal. I stayed for 4 nights and the same pile of crumbled cookies remained in the elevator for 4 days. There was a lot of navigating room service dishes in the hallways consistently.

Beautiful historic property with amenities and easy access by foot to restaurants and shops. Valet or self parking available in spacious lot. Great bar off the lobby open til midnite. Quiet room.

Breakfast buffet was great but food cold by the time I returned to my table.

The bed was hard. I waited 10 minutes in the bar room on a non-busy night and they didnt ever serve me. The bathroom was dusty. There was dust on the towel holder and the kleenex.

The parking situation is not ideal.

Hotel was very clean!

grand old hotel close to center of downtown. valets we’re incredibly nice

pine room remodel and lobby bar don’t fit the style of the hotel

The food was excellent. The burger at the Pine Room was very delicious and our server - Penny - did a great job taking care of us. We had breakfast in the large dining area and the brunch selection was amazing.