Clean and close to our route

No ice buckets in the room and we were told that was because people stole them!! Also, shower would not stay on unless you held the bypass button all the time! Weird. Again told it was because it was so cold the pressure wouldn’t build up ???? Bc

The location was convenient and price was decent. (not enough room to finish the "didn't like" section so had to use this space as well.) I typically NEVER submit a review over little things, but this stay left an awful taste in our mouths. When I arrived, I was surprised to find the hotel in a state of remodel or possibly rebranding. I understand remaining open while remodeling can make things challenging, but there were no signs stating "remodel in progress" or anything explaining the construction. When checked in at the front desk I was greeted by a smiley/friendly/ staff member and a somewhat unpleasant manager. I had made the reservation through a third party that listed the hotel as pet friendly. When I disclaimed my dog upon check-in, the manager gruffly stated "we no longer accepts pets but since wasn't taken off the description online, we'll have to accept it". The pleasant staff member checked me in but not once was there mention or explanation for the disarray of furniture (in the breakfast area) pushed in the corner making the space unusable or direction given to the tiny room the continental breakfast would be offered in the next morning - that was discovered by following our nose to the food. The floors that had dust, plaster and paint on them from the day, I assume, that housekeeping most likely would be addressing the next day. Again, all of that is completely understandable, but not once and explanation or apology. I literally felt like they were embarrassed and it was the white elephant in the room.

The suite we rented had a sofa sleeper in the living area and separate bedroom area - very spacious, updated and pleasing at first glance. As we settled in we found a random screw on the floor next to the bed and sheetrock or plaster dust against the wall under the nightstand. There was a random 6'-8' piece of wall trim leaning randomly against a wall. There was complimentary coffee and cups, but no coffee maker. In one of the garbages there was a used glove and a wall outlet was missing an outlet cover. The remote for the tv didn't have batteries and there were no linens for the sofa-bed. When I visited the front desk for linens and batteries, again, no apology, rather an "ok, I'll get you some". So far, bad experience? Yes. However, I/we chalked it up to bad luck, rebranding construction and a manager having a bad day. Upon check-out, I pleasantly visited the manager at the front desk and offered a written detail about our stay explaining I wasn't trying to be rude but rather provide constructive criticism so she could address the issues they were clearly having. I was FLOORED when she read the list expressionless and nodded. THAT WAS IT!! No apology. Nothing. It was her chance to verbally make things right so I wasn't walking away dissatisfied. Nope, there was nothing - I'm pretty sure she didn't even make eye contact with me at check-in or check-out. I felt like it was an inconvenience to her that we even chose to stay there. I have never been so irritated, disappointed and frustrated with my stay at a hotel - and I am understanding with mishaps as I'm in hospitality and know that things happen. This was so bad my husband started blaming me for the awful stay because I was the one that chose the hotel.

The property is located by a decent restaurant and close to the interstate.

The hotel was under renovation, which I understand but the smell of the wet carpets in the room was putrid. No complimentary waters for the room, in fact, no water other than their pitcher by the front desk. Their website says pet friendly under certain circumstances yet my son was scolded for having our dog without even asking the circumstances. Everything was in disarray and yet they charged as much as hotels that are nicely put together with all amenities.

Nothing good to say

I would not stay again. No AC or TV in our rooms. Breakfast was terrible and it wasn’t advertised that they were in a remodel. People up all night yelling and dropping the f bomb with my kids able to hear right next door. I think part of the crew doing the remodel.

Property is under renovation and is not quite ready for use.

The bed was comfortable and room was new and clean. Kids liked the pool but area was not kept up.

No a/c on 2nd floor had to be moved and even then it didn't work well. They were remodeling and there wasn't TV access or a hot breakfast. Same rate applied. Expensive. Nothing on website to say otherwise.

The lady at the front desk was very helpful considering the circumstances.

Notification the hotel was under construction. Cable had not connected yet, that would have been helpful to know.

Lication

No TV. They told us after we checked in.