Everything is beyond perfection.

Nothing.

I did not get the room I paid for. booking.com is a scam. They make it impossible to find a phone number or an email to contact them once they take your money!

booking.com is a scam!

The beds were fantastic. The rooms were spacious. The pools were fun.

The Ameneties, location . Fire pits and bars. The food was decent. Not worth the price though

The room layout was very poor. I dislike the fact that everything was about upselling. The room refrigerator is packed out with overpriced drinks.. The cabinets are also packed out with overprice snacks. The rooms are a little outdated. I feel like the resort needs to go with the trend of other hotels and a sense that they use keypad rooms now instead of card keys. The customer service was not that phenomenal. When you first get there, you are greeted in a pleasant way, but other than that, it was pretty poor. Everything on the resort is overpriced. which is expected by most resorts . I'm surprised some of these resorts aren't going to all exclusive. Wish they were more like a sandals resort. I have stayed at lot of places and I would give this place a three star. It is definitely not a five-star resort. Maybe back in the day it was, but they definitely need to revamp this place.

Every restaurant was excellent. Staff was very helpful and seemed to enjoy their jobs.

I liked the room we stayed in! The service thought out was good! It was a large complex! Once we got organized getting around was easy!

everything

The Fairmont is a beautiful hotel, with a young, friendly and competent staff. I like the fact that they give guests the option to forego daily room services for environmental purposes. The spa facilities were excellent.

When we booked our room, we were not aware that we were required to purchase treatments in order to gain access to the spa during the days we stayed at the hotel. In the end we paid more than $1,000 for treatments, which were nice, but excessively expensive. We also made reservations at the two hotel restaurants. The steak at La Hacienda was better than what we ate at the Bourbon Steak House, at a fraction of the cost.

Princess is great. We have come back for a second year and will be back again. It’s one of our favorite places to spend a getaway

Everything was beautiful!

nothing

so gorgeous and loved every single bit of the spaces! so personable and compassionate!

Beautiful

The staff. It’s easy access to all things pool, bar, kids activities, spa and restaurants.

love love love the Privado area at the Fairmont Princess!!! it’s a 3-5 minute walk from the main lobby but the rooms were 5-star and it was actually quiet over New Year’s Eve. They threw an amazing NYE celebration as well! the staff were lovely, the grounds beautiful, there were always golf carts available to shuttle us back and forth from our casita. Their Christmas set up was fabulous with ice skating rink and lights everywhere. The pools and hot tubs were heated and enjoyable. we will definitely stay here again!