Location & view & staff were great

Rooms were dated & worn along with pool /spa closed for repairs but was told under new management & they were planning on doing upgrades on property so look forward to seeing that

location, ocean view

rooms r outdated, hvac noise, swimming pool is out of commission

Center of town

The upgraded room was horrible! From the no dish washer, fireplace didn’t work and the glass rattled all the time, to the picture above the f.p. Was totally out of the frame to the bathroom door missing the pin in the middle hinge, the main door to the room slams shut and is loose on the hinges and also the inside door frame fell off when the door slammed shut, back of the bathroom door on the bottom,,,, well easer to say it needs replaced, also the bed mattress closest to the balcony something was broken inside of it. Then the ceiling has water damage over the other bed. The elevator on the left when arriving at the 5th floor would not open the door and it sounded like the motor just kept running! An upgrade was nice,,,,,,, “but” if you were looking for repeat business in the future that is not how you achieve it, whether your remodeling or not.

The hardware on the windows were broken and when we asked for a different room the same issue was in that room. The loft room is a ripoff! It felt claustrophobic due to the location of the window. When asked about switching out rooms because of both issues they wanted to charge $60 more. It was so uncomfortable we literally stayed less than 10 hours, didn’t shower or relax at all and left our trip early. Highly disappointed and felt deceived by the pictures and the explanation! Do not recommend!

The picture on your website is not all what you pay for!!

The room was small, no ventilation, old stuff and the hot tub not working the pool had sharp objects on the bottom of the pool! I would never tell someone to stay at that place ever!

The location was good.

our door was off the hinges and we couldn't lock in when we left or stayed in. The window wouldn't close, and was cracked multiple places and no screens. Last but no least, moldy walls.

The location was nice for after the fireworks show. I liked not having to walk a long way.

There was no AC, so we were miserably hot the whole time. We ended up having to prop our hotel door open any time we were in the room to get a little relief from the heat in our room. Our shower was broken, so you couldn't choose a temperature. It was either burning hot or ice cold. One of our windows was broken, so you couldn't see through it for our partial ocean view. I paid extra for late checkout at 1pm, but our key cards auto locked us out of our room at 11am. I had to go back down stairs and wait in a long line to have them redo our cards so we could get our stuff from our room. Turns out that they knew that would happen and that we would get locked out, but didn't think it was necessary to tell us. One of 2 elevators was broken and the other one was extremely slow, so getting to our top floor room usually took us 10 minutes if waiting fir the elevator and 5 minutes on the elevator just to get to the 5th floor. The beds were old and extremely uncomfortable. The whole room was old and starting to fall apart. This hotel is in desperate need of a remodel. Overall, it was a terrible experience and I will never stay here again especially considering our room was almost $500 for a single night.

We have stayed here plenty of times and never had any issues. The location is perfect and generally we have a great stay.

Our toilet was broken. The front desk staff was absolutely rude about it telling me she did her part in sending maintenance (maintenance was not able to fix it) so our entire stay consisted of having to go from the 5th floor to the 1st to use the pool restrooms!!