clean and professional

nothing

Close to my destination. Good site for walking my dog

Room was not clean Kitchen was not fully stocked for use Dirty utensils in drawer. No soap for dishwasher or sink in cooking area. Kitchen sink leaked into cabinet. Tv screen was very small. Only one kitchen towel on kitchen area that was used by maintenance to clean up standing water under sink. Left dirty towel in sink no replacement. Could not reach desk for help each of the three times I tried calling. Had to go to front desk for service. Luggage trolleys we’re in short supply. Never got one Was disappointed to be told on check in that I would have to pay a 100.00 non refundable fee for my small pet. No daily fee just the flat 100.00. Msgs hotel prior to arriving about bringing pet. Was not notified of this policy until I arrived. Would probably not stay here again.

Location

Arriving at 1230 and having to wait until 4 to check in after a 6 and half hr drive with a 2yr old and 6 month old.

The breakfast was “there.” Grateful for what they had. Corona virus precautions are stupid all over this country but thanks for the efforts.

The trash cans were over flowing in the common areas. Not just a little; a lot!!!! Gross! Trash around parking lot. Not kept well. Pull out couch bed in bad shape. Not comfy. At all. Took over 5 hours to get bedding for it as it was not in the room as it said.

The staff was awesome, friendly & helpful.

The signage at the hotel was terrible. They had combined the lobby with that of the Courtyard Hotel but this was not reflected on the signs outside. So just locating the lobby became a unnecessary hassle. The refrigerator in the room froze the drinks I'd placed in the door solid, the coffee maker didn't work & there was no working fan vent in the bathroom. This is our second bad experience at a Towne place Suites & we'll never stay at one again.

Good ok. Cleaning not ok. sopoused to be because covid.

Cleaning 😔

It was a comedy of errors. Shonita was the only staff to check in a lot of people late. She called her manager for help but received none. She did her best and remained calm. We waited in line for up to 2 hours to check in! I'm surprised there was not a riot. Management should be ashamed!!! If I could hire Shonita I would. You should give her a big bonus for handling the situation as well as she did.