Location was very convenient

Air conditioner didn’t work great and had to manually adjust temp separate from thermostat, service at the bar/bistro was terrible

I like the decor, close to the location I was visiting. Beautiful and clean, nice friendly reception staff

Didn’t like that I have to request to clean my room. Rooms can be cleaned every other day at the least. I missed my breakfast and when I went down to breakfast it was too late, they couldn’t even offer me a snack rather the staff pointed to a fridge where I can buy snacks and yogurt. Some complimentary snacks would have been great. I waited 2 hours for the hotel driver to pick me up from the airport, didn’t know the right location I was meant to wait, should be clearer instructions next time.

Everything

the lobby was breathtaking

I didn’t like that I made a reservation online for my room and when I arrived at the time I scheduled, I was told I would have to pay for an additional night.

We enjoyed how close it was to the Grapevine Mills, as well as the food options available. The staff overall was very kind and pleasent, and cleanliness was in tip top shape. Very comfortable and home like. The king room gave space so it never felt cramped.

At no fault to the hotel, it was a little jarring to hear and see the planes flying so low to land on the runway at the airport. However that is a given when being so close to the airport, so no worries :) One staff member behaved unprofessionally and made (what came off as) rude remarks out loud when my significant other commented to me that the front door lock was unlocked the previous night, but otherwise the staff was exceptional and kind.

clean worth price

nothing

Did not eat breakfast

I did not like the fact your rooms were not cleaned even if you asked them to. They did not provide towels when asked a staff member to do so.

everything

nothing

The location was great, clean rooms, friendly staff and welcoming lobby.

The parking was horrible. I had to park far from the hotel because of no parking available in an area with lighting. That was scarey! I assumed this was because of a large party going on there and some of the delivery trucks took up several spaces.

I really how like accommodate the staff was.

The bed was a little hard for me.

very clean, convenient, and friendly staff.

nothing

N/A

No maid service. Phone in room didn't work, had to report it three times before it was resolved. Hotel overcharged my card by nearly 200.00 dollars and denied that it did. My money was refunded 2 days after I checked out, but this practice is totally unacceptable to me. Worst hotel experience ever, and that's saying alot, I traveled weekly with my job as a state inspector, and I have never had a worst experience.