Everyone was so friendly and polite it made the stay a joy!

I was on a road trip with my family, coming from Chicago, and we ended up arriving later than I expected. According to my GPS, we were expected to arrive shortly after midnight. We stopped to take a dinner break about a couple of hours away and I thought I’ll just call the property to let them know we’ll be arriving later than expected and to ask if there’s going to be someone at the front desk to check in with. I called them to make sure it’ll be okay to check in late and instead of answering the question they asked for the name on the reservation. It was fine, I didn’t think much of it, I said my name and then spelled it out. The person on the other end repeated the spelling totally wrong, so I spelled it out again slowly and clearly. And he was still repeating it wrong. So I decided to spell it out with NATO phonetics to help him understand, as one does. And he yelled at me “I AM ASKING YOU TO SPELL YOUR NAME” quite rudely. I told him “that’s what I’m doing” and I spelled my name clearly (without phonetics) again. He again, very rudely, said “we do not have a reservation with that name!” and hung up the phone. I was shocked. I realize my name is not “John Smith” but I also don’t have an accent and I spelled my name very clearly, and even tried to be extra helpful using phonetics. I was shocked at how I was treated. I called back since I still needed the answer and I in fact did have a reservation contrary to what this person claimed. Someone else answered the phone and was equally rude. This one asked me my reservation number instead. I has to dig into my emails to find a number that resembled a confirmation number. I gave it to him clearly, not to repeat the previous mishap. He tells me that it’s not the right number. I was furious at this point. I just want to know when’s the latest I can check in. Why do you need my name or confirmation number. Just answer the simple question. I was seriously considering making a booking elsewhere.

I liked the layout of the room. I also liked the location with how close it was to food and stores.

The breakfast could have been a bit better but it was decent.

The hot tub was amazing

Nothing honestly

It’s was clean and quiet

Wasn’t nothing I dislike

Coffee Cakes

No fruit

clean but they are racist

they made us get out the pool when we booked 6 room’s because the white people didn’t want to swim with us

The breakfast Great! Didn't need to leave the building for breakfast that morning, I was exhausted after a long drive. I ate and went back to sleep lol. The floor was nice, quiet and peaceful. Staff was also very helpful and greeting.